Unable to Retrieve VCs After MOSIP Collab self-Registration

Support
1

Dear community,

I completed the registration process at https://self-register.collab.mosip.net/ and copied the UIN displayed at the end.

I then tried to use this UIN in both the Inji web app and the Inji mobile app under:

Republic of Veridonia National ID Department → eSignet

However, after entering the number, I receive an error saying that it is not valid.

I also received an email titled “UIN Issuance: UIN Successfully Issued”, which mentions that a PDF should be attached, but there was no attachment in the email.

Could you please advise me on how to proceed and retrieve the credentials?

Thank you very much for your help.

Kind regards,
Pavol Hrina

2

Hi,

Thank you for reaching out us,

There was a server-side issue with MOSIP Collab, which has been resolved. Could you please try again and let us know if the issue persists?

Regards,
Mrudula
on behalf of Team MOSIP

3

Hi,

i have just tried it through the web-wallet and the same error - “Please Enter Valid UIN.”

I also tried to self-register again, but the same error with the new UIN.

Thanks for looking at it - maybe the problem is under the self-register portal?

Regards,
Pavol