Missing Credentials for collab environment

Support
1

Hello Support Team,

I have already obtained my UIN, but I have not received the user and password to initiate the process and follow the guide at Registration Client Installation Guide | MOSIP Docs 1.2.0.

Thank you for your assistance.

2

Hi @Mario_Arias,

Thank you for reaching out to us!

To run the registration client on your local system and obtain login credentials, you’ll need to register as an operator. Please fill out this form to complete your registration.

Additionally, you can refer to the Collab Registration Client Setup Guide for detailed instructions on setting up and using the registration client in the collab environment.

Regards,
Team MOSIP

3

Hello @Varaniya1,

I completed the form a few weeks ago and received an email with a UIN. However, I have not received any other information.

I am currently stuck on Step 2: Login.

The username and password fields are missing.

A few weeks ago, I re-submitted the form, and no user or password information was shared with me.

Thank you in advance for your assistance.

4

Hi @Varaniya1 , can you help me with my user & password. I goit 2 UIN: XXXXXX1452 and XXXXX7647, in both cases I never got a user and password.

5

Hi @Mario_Arias,

Apologies for the delayed response.

I understand that you’re trying to log in to the registration client to experience the registration process. For this, operator access needs to be provided, which is a separate process from UIN generation.

I’m currently checking whether your machine details and TPM details have been submitted to enable operator access for you.

In the meantime, if you haven’t already provided details such as your machine specifications and public key, please complete this form to share them with us.

If you need further clarification, I’d be happy to arrange a meeting to walk you through the process.

Best regards,
MOSIP Team

6

@Varaniya1 , happy to have a meeting to review the process.

I can shere my TPM detail in case that action is helpful, plase let me know.

Thanks for your help.

7

Hi @Mario_Arias ,

Yes we would require tpm detail as requested in the shared form. meanwhile please do share your available time to connect

8

@Varaniya1 , thanks for your answer. I just submit another form. the data used is the following:
{“machineName” : “USPALL-3N86043”, “publicKey” : “AAEACwACAHIAIINxl2dEhLP4GpDMjUal1yT9UtduBlILZPKh2hszFGmqABAAFwALCAAAAQABAQC7FpTwm8yV_PQKmsRAMkO0ZH5j4Yg-BypkKjOS4stjiWYpDzGr3txedFgYPTIubIxJ1z1mnXphGSZTSLpip2XG5Hs-fR9mw6nRnGunJaZUrpmKqX-iuGYhoOB60CJQ3sMh3iFFZOXwJnrAkVevhE1oTOAft-J8izEw0sHXZ3SvnSfE4nihUvIVIt164nXylrAe6ElxQZRMHIJbsqPJozemWLWErDVEoxaUDZ4D3fLzDp-LKZp6iuPOQ4H6uSvlwvPTAtUq3LItOifiEbWDpd8QcXP3tidEmfL1dzRyAMPMEA_Mn9-cnq_2j8ydTyWMYIlCFTLsOn0o5z8Jl3aQ3L4F”, “signingPublicKey”: “AAEABAAEAHIAAAAQABQACwgAAAEAAQEAwcNM9BIGGmdfE8xZ4L2x2PZ8ZDkeuu7TQ2b3oh39VHxdMV5nMAEBdpQb4i6zBVi3ph7TBkkKmPE0lYF5ZHGyiDnlF5JrBoBFtj2o3-2d4EcMxiQRfiXApCzeIrgJdYN-4FDv3G0Br_krubn3QmGLN76dx0gbdYCIKEm1Fhn_bOIFnNIbv3ejU3lI_QzQ-AybpOnVHXDZJKknFSkFVyKL8WqqejYfDdiW1Eb-tuXQXx-CAcGzEzc1TamuDuqSlUNM93bHo8L8FhowDRx6qckJN1Iu747-1EC3KXjM_nxe16QacWpsbvwHpDD7rmgUlDAOXR_th3FUfD4ORrTYde_Qtw”, “keyIndex”: “85:84:49:7B:D4:15:74:F6:E6:D1:51:67:AE:0C:C6:E0:08:0A:50:D5:B5:95:8C:F2:83:8A:F4:89:32:B2:3F:CB”, “signingKeyIndex”: “D6:3E:5E:C6:71:48:6A:7A:65:C7:FB:01:11:47:07:2E:93:21:2D:BB:F6:9A:10:3E:66:94:5D:19:5D:E3:C8:C4” }

For me the best time is today 9:30 EST or when is better for you, early my morning or late afternoon is good to me.

Thanks again for your support.

9

Hi @Mario_Arias

thank you for sharing the details. let me create the operator access and share the credentials with you.

Regards
Team MOSIP

10

Hi @Mario_Arias,

The requested credentials have been sent to your registered email address. Kindly confirm once you have received them.

Thank you for your patience and understanding.

Regards,
Team MOSIP