Packets-failing-during-biometric-verification-with-system-exception

@ashok @Varaniya1

Hi ,

Please, I am still experiencing the packet failure, I have abis certificate already:

segun@mosip-wireguardbastionhost1:~$ kubectl get pods -n abis
NAME READY STATUS RESTARTS AGE
mock-abis-6b97b9bcb6-vcf55 2/2 Running 5 (10d ago) 14d
mock-mv-6448bd4647-kz97r 2/2 Running 4 (10d ago) 14d
segun@mosip-wireguardbastionhost1:~$ kubectl get pods -n onboarder
NAME READY STATUS RESTARTS AGE
partner-onboarder-abis–1-klsvx 0/1 Completed 0 14d
partner-onboarder-ida–1-z7zqg 0/1 Completed 0 14d
partner-onboarder-mimoto-keybinding–1-kx767 0/1 Completed 0 14d
partner-onboarder-mobileid–1-wkkvk 0/1 Completed 0 14d
partner-onboarder-print–1-58r84 0/1 Completed 0 14d
partner-onboarder-resident–1-hzqg5 0/1 Completed 0 14d
segun@mosip-wireguardbastionhost1:~$ kubectl get pods -n pms
NAME READY STATUS RESTARTS AGE
pmp-ui-6d875f7445-fh5lj 2/2 Running 3 (10d ago) 16d
pms-partner-7886d6fc-s9r99 2/2 Running 3 (10d ago) 14d
pms-policy-7bf64fc5cf-2lp87 2/2 Running 8 (10d ago) 14d
segun@mosip-wireguardbastionhost1:~$ kubectl get pods -n regproc
NAME READY STATUS RESTARTS AGE
regproc-camel-664f55fc58-kgbwm 2/2 Running 4 (10d ago) 16d
regproc-group1-6f589dfd9f-vmdgw 2/2 Running 6 (10d ago) 16d
regproc-group2-784b6866d7-ksvt4 2/2 Running 5 (10d ago) 16d
regproc-group3-5487fb998d-6wh5s 2/2 Running 8 (10d ago) 16d
regproc-group4-76895d96b7-grtmc 2/2 Running 3 (10d ago) 16d
regproc-group5-5f6ccdc497-h24xt 2/2 Running 4 (10d ago) 16d
regproc-group6-d6686785c-k4wz2 2/2 Running 3 (10d ago) 16d
regproc-group7-675bb74957-92nnx 2/2 Running 13 (10d ago) 16d
regproc-landingzone-6dc746bd69-x92v4 2/2 Running 8 (10d ago) 16d
regproc-notifier-7699c6fbc5-82d5n 2/2 Running 3 (10d ago) 16d
regproc-pktserver-668b858577-wplxq 2/2 Running 2 (10d ago) 16d
regproc-reprocess-55c478879-pzrtj 2/2 Running 4 (10d ago) 16d
regproc-status-8986fddd-v5797 2/2 Running 2 (10d ago) 16d
regproc-trans-55bd7b6c7-hsgql 2/2 Running 2 (10d ago) 16d
regproc-workflow-5b5866d475-9pxdx 2/2 Running 8 (10d ago) 16d

Kindly help.

Regards,

John

Hi Johnny,
Thank you for reaching out,we understand that you are still experiencing the packet failure issue we will look in to this and get back to you shortly.

Regards
Mrudula
on behalf of Team MOSIP.

Hi @mrudula_ch

I have moved beyond this point:

I have successfully generated the UIN! I’ve verified this via the Postgres database and Mock-SMTP logs (attached below), where the status for the registration IDs shows as ACTIVATED and the notification emails have been triggered.

Current Status:

  • Database: mosip_idrepo confirms UIN generation and activation.

  • Reg-Proc: registration_transaction shows UIN_GENERATOR and FINALIZATION as SUCCESS.

  • Notifications: Mock-SMTP captures the “UIN Generated” emails for the residents.

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin FROM uin WHERE reg_id=‘34925912752974’;”

                                                                                                                                                                                                                        uin                                                                                                

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

527_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqgKhJFAFCTd_C1tiCRvTCQRPQLAHcJ48dt2I496oSqYN70KcrZZBB_fmoEPpcI8KjrJqmpCQ-tug3ia6xR0qx2vgykxHMvcn4BuY8u9bp1oIS3567X9XwaPcrXE4mGy5veMRCclwQK8zdqa2n8ggouxPcB0Kwe8omUteZHmYMSUGzy3Xz7YZmMeVeVfWjTzUSCXcPswLm8XHLGwiJ96SzEQKcuDXEy-Ega5M9_57UHm3oBG81aiCxNzHoJdvryDp7LISv7-iJXgOQzjA6bUeQokvK8LqL-4JOHh-GF6GYPL4bmoFksJnHr1Pigcoz6uNTDxz7xlqmf9pZiTDmj8_8DLI0tFWV9TUExJVFRFUiN7X5QUXIk3iOFyzfVXavk-qgKDrFT2eQvDaA

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin FROM uin WHERE reg_id=‘60175829503985’;”

                                                                                                                                                                                                                        uin                                                                                                

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

127_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqg9ocMw6elKi2OmnRrkr9fdjjnH5XzYqsLUNloMU2pCzTsY_FJXK8vF04Vfmqtp9HtW_l2GhJhuqyh0r_XWZMvr6TiIm2aqnOIuAbtveYI9b7znycQBGaEg3cCUfEkJkYyEuF7lDZDM7sAF_qz8Pe2ueQdY21YPz3Rxp_-cXBf2U1u_NOYjhEuA5xjvYUcbbQzHBf9eo3C6EzScKFPBMuhde-8MA6ZPU0eMmlqQInl7hMEr70UppaHnOnss0iMsKVOLtwovJ7B63ZUpOgS5S-QwnP6E7WL3pKVcImTlv3nznPmlX0Io9Xtr4QcFlUKsy0lruHkNpztSuZTvkSM8hCkCI0tFWV9TUExJVFRFUiNu0VVV-Em5-1MMyNhl__yQkg4Bev4Uv5D7Vw

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin_ref_id, reg_id, status_code, cr_dtimes FROM uin WHERE reg_id=‘34925912752974’;”

          uin_ref_id              |     reg_id     | status_code |         cr_dtimes

--------------------------------------±---------------±------------±---------------------------

edb3853d-206f-543e-b67b-9bd29e72f307 | 34925912752974 | ACTIVATED | 2026-04-13 16:26:49.589073

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin_ref_id, reg_id, status_code, cr_dtimes FROM uin WHERE reg_id=‘60175829503985’;”

          uin_ref_id              |     reg_id     | status_code |         cr_dtimes

--------------------------------------±---------------±------------±---------------------------

6c8c78bb-9530-525e-b8ca-7c31077a7604 | 60175829503985 | ACTIVATED | 2026-04-13 18:42:04.242658

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_regprc -c “SELECT trn_type_code, status_code, status_comment, cr_dtimes FROM registration_transaction WHERE reg_id=‘34925912752974’ ORDER BY cr_dtimes DESC LIMIT 15;”

  trn_type_code       | status_code |                            status_comment                            |         cr_dtimes

--------------------------±------------±---------------------------------------------------------------------±---------------------------

INTERNAL_WORKFLOW_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE_AS_PROCESSED | 2026-04-13 16:26:50.705313

PRINT_SERVICE | PROCESSED | Print request submitted | 2026-04-13 16:26:50.555013

FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 16:26:50.032664

BIOMETRIC_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 16:26:48.800136

UIN_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 16:26:41.965644

BIOGRAPHIC_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 16:26:39.290931

BIOGRAPHIC_VERIFICATION | IN_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 16:26:34.643394

DEMOGRAPHIC_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 16:26:34.110873

QUALITY_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 16:26:33.218264

OPERATOR_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 16:26:31.870045

CMD_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 16:26:31.565615

PACKET_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 16:26:30.829301

VALIDATE_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 16:26:30.261949

UPLOAD_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 16:26:26.303012

SECUREZONE_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 16:26:22.90176

(15 rows)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_regprc -c “SELECT trn_type_code, status_code, status_comment, cr_dtimes FROM registration_transaction WHERE reg_id=‘60175829503985’ ORDER BY cr_dtimes DESC LIMIT 15;”

  trn_type_code       | status_code |                            status_comment                            |         cr_dtimes

--------------------------±------------±---------------------------------------------------------------------±---------------------------

INTERNAL_WORKFLOW_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE_AS_PROCESSED | 2026-04-13 18:42:05.10038

PRINT_SERVICE | PROCESSED | Print request submitted | 2026-04-13 18:42:04.978065

FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 18:42:04.470166

BIOMETRIC_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 18:42:03.625262

UIN_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 18:41:57.73261

BIOGRAPHIC_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 18:41:54.996503

BIOGRAPHIC_VERIFICATION | IN_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 18:41:51.109922

DEMOGRAPHIC_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 18:41:50.517564

QUALITY_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 18:41:49.822696

OPERATOR_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 18:41:48.349212

CMD_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 18:41:48.079279

PACKET_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 18:41:47.112625

VALIDATE_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 18:41:46.555943

UPLOAD_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 18:41:41.949791

SECUREZONE_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 18:41:38.517

(15 rows)

You can also see the mock-smtp message I got:

--

{ key: 'to', line: 'To: debby@gmail.com' },

{

  key: 'message-id',

  line: 'Message-ID: <765970451.53.1776097613968@notifier-56968c79d-gfg9q>'

},

{ key: 'subject', line: 'Subject: UIN Generated' },

{ key: 'mime-version', line: 'MIME-Version: 1.0' },

{

  key: 'content-type',

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_51_19751565.1776097613858"'

}

],

html: ‘Dear $name_eng, Your UIN for Registration ID: 34925912752974 has been successfully generated and will reach soon at your postal address. Thank You’,

subject: ‘UIN Generated’,

date: 2026-04-13T16:26:53.000Z,

to: {

value: \[ \[Object\] \],

html: '<span class="mp_address_group"><a href="mailto:debby@gmail.com" class="mp_address_email">debby@gmail.com</a></span>',

text: 'debby@gmail.com'

--

{

type: ‘SMS’,

date: ‘2026-04-13T18:36:15.161Z’,

to: { text: ‘8023068150’ },

from: { text: ‘AD-MOSIP’ },

subject: ‘SMS: Please find the OTP 111111’,

text: ‘Please find the OTP 111111’

}

{

type: ‘SMS’,

date: ‘2026-04-13T18:39:04.098Z’,

to: { text: ‘8023068150’ },

from: { text: ‘AD-MOSIP’ },

subject: ‘SMS: Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ +

'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée',

text: ‘Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ +

'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée'

}

OK we are done!

{

attachments: [],

headers: Map(7) {

--

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_54_1736581520.1776105544054"'

}

],

html: ‘Dear Bamikole,\n’ +

'Your $ApplicationDetails application is completed successfully on 13 Apr 2026 at 12:09AM.\\n' +

'Your application id is $ApplicationId.\\n' +

'Appointment is scheduled for 2026-05-12 at 09:30 AM \\n' +

'in Registration Center Center A Ben Mansour at Registration Center Address \\n' +

'P4238 Ben Mansour MyCountry.\\n' +

'\\n' +

--

  value: \[Array\],

  html: '<span class="mp_address_group"><a href="mailto:bamikole@gmail.com" class="mp_address_email">bamikole@gmail.com</a></span>',

  text: 'bamikole@gmail.com'

},

'message-id' => '<663767597.62.1776105727683@notifier-56968c79d-gfg9q>',

'subject' => 'UIN Generated',

'mime-version' => '1.0',

'content-type' => { value: 'multipart/mixed', params: \[Object\] }

},

headerLines: [

{

--

{ key: 'to', line: 'To: bamikole@gmail.com' },

{

  key: 'message-id',

  line: 'Message-ID: <663767597.62.1776105727683@notifier-56968c79d-gfg9q>'

},

{ key: 'subject', line: 'Subject: UIN Generated' },

{ key: 'mime-version', line: 'MIME-Version: 1.0' },

{

  key: 'content-type',

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_60_506807143.1776105727576"'

}

],

html: ‘Dear $name_eng, Your UIN for Registration ID: 60175829503985 has been successfully generated and will reach soon at your postal address. Thank You’,

subject: ‘UIN Generated’,

date: 2026-04-13T18:42:07.000Z,

to: {

value: \[ \[Object\] \],

html: '<span class="mp_address_group"><a href="mailto:bamikole@gmail.com" class="mp_address_email">bamikole@gmail.com</a></span>',

text: 'bamikole@gmail.com'

The Issue: I am now trying to view the UIN through the Resident Portal. However, whenever I click the “Get My UIN” button, the page fails to load.

Could you provide some insight into why the Resident Portal might not be fetching this data:

And secondly, how do we or where do we get the UIN?

Regards,

John