Packets-failing-during-biometric-verification-with-system-exception

Hi @mrudula_ch

I have moved beyond this point:

I have successfully generated the UIN! I’ve verified this via the Postgres database and Mock-SMTP logs (attached below), where the status for the registration IDs shows as ACTIVATED and the notification emails have been triggered.

Current Status:

  • Database: mosip_idrepo confirms UIN generation and activation.

  • Reg-Proc: registration_transaction shows UIN_GENERATOR and FINALIZATION as SUCCESS.

  • Notifications: Mock-SMTP captures the “UIN Generated” emails for the residents.

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin FROM uin WHERE reg_id=‘34925912752974’;”

                                                                                                                                                                                                                        uin                                                                                                

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

527_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqgKhJFAFCTd_C1tiCRvTCQRPQLAHcJ48dt2I496oSqYN70KcrZZBB_fmoEPpcI8KjrJqmpCQ-tug3ia6xR0qx2vgykxHMvcn4BuY8u9bp1oIS3567X9XwaPcrXE4mGy5veMRCclwQK8zdqa2n8ggouxPcB0Kwe8omUteZHmYMSUGzy3Xz7YZmMeVeVfWjTzUSCXcPswLm8XHLGwiJ96SzEQKcuDXEy-Ega5M9_57UHm3oBG81aiCxNzHoJdvryDp7LISv7-iJXgOQzjA6bUeQokvK8LqL-4JOHh-GF6GYPL4bmoFksJnHr1Pigcoz6uNTDxz7xlqmf9pZiTDmj8_8DLI0tFWV9TUExJVFRFUiN7X5QUXIk3iOFyzfVXavk-qgKDrFT2eQvDaA

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin FROM uin WHERE reg_id=‘60175829503985’;”

                                                                                                                                                                                                                        uin                                                                                                

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

127_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqg9ocMw6elKi2OmnRrkr9fdjjnH5XzYqsLUNloMU2pCzTsY_FJXK8vF04Vfmqtp9HtW_l2GhJhuqyh0r_XWZMvr6TiIm2aqnOIuAbtveYI9b7znycQBGaEg3cCUfEkJkYyEuF7lDZDM7sAF_qz8Pe2ueQdY21YPz3Rxp_-cXBf2U1u_NOYjhEuA5xjvYUcbbQzHBf9eo3C6EzScKFPBMuhde-8MA6ZPU0eMmlqQInl7hMEr70UppaHnOnss0iMsKVOLtwovJ7B63ZUpOgS5S-QwnP6E7WL3pKVcImTlv3nznPmlX0Io9Xtr4QcFlUKsy0lruHkNpztSuZTvkSM8hCkCI0tFWV9TUExJVFRFUiNu0VVV-Em5-1MMyNhl__yQkg4Bev4Uv5D7Vw

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin_ref_id, reg_id, status_code, cr_dtimes FROM uin WHERE reg_id=‘34925912752974’;”

          uin_ref_id              |     reg_id     | status_code |         cr_dtimes

--------------------------------------±---------------±------------±---------------------------

edb3853d-206f-543e-b67b-9bd29e72f307 | 34925912752974 | ACTIVATED | 2026-04-13 16:26:49.589073

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_idrepo -c “SELECT uin_ref_id, reg_id, status_code, cr_dtimes FROM uin WHERE reg_id=‘60175829503985’;”

          uin_ref_id              |     reg_id     | status_code |         cr_dtimes

--------------------------------------±---------------±------------±---------------------------

6c8c78bb-9530-525e-b8ca-7c31077a7604 | 60175829503985 | ACTIVATED | 2026-04-13 18:42:04.242658

(1 row)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_regprc -c “SELECT trn_type_code, status_code, status_comment, cr_dtimes FROM registration_transaction WHERE reg_id=‘34925912752974’ ORDER BY cr_dtimes DESC LIMIT 15;”

  trn_type_code       | status_code |                            status_comment                            |         cr_dtimes

--------------------------±------------±---------------------------------------------------------------------±---------------------------

INTERNAL_WORKFLOW_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE_AS_PROCESSED | 2026-04-13 16:26:50.705313

PRINT_SERVICE | PROCESSED | Print request submitted | 2026-04-13 16:26:50.555013

FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 16:26:50.032664

BIOMETRIC_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 16:26:48.800136

UIN_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 16:26:41.965644

BIOGRAPHIC_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 16:26:39.290931

BIOGRAPHIC_VERIFICATION | IN_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 16:26:34.643394

DEMOGRAPHIC_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 16:26:34.110873

QUALITY_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 16:26:33.218264

OPERATOR_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 16:26:31.870045

CMD_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 16:26:31.565615

PACKET_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 16:26:30.829301

VALIDATE_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 16:26:30.261949

UPLOAD_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 16:26:26.303012

SECUREZONE_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 16:26:22.90176

(15 rows)

segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip_regprc -c “SELECT trn_type_code, status_code, status_comment, cr_dtimes FROM registration_transaction WHERE reg_id=‘60175829503985’ ORDER BY cr_dtimes DESC LIMIT 15;”

  trn_type_code       | status_code |                            status_comment                            |         cr_dtimes

--------------------------±------------±---------------------------------------------------------------------±---------------------------

INTERNAL_WORKFLOW_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE_AS_PROCESSED | 2026-04-13 18:42:05.10038

PRINT_SERVICE | PROCESSED | Print request submitted | 2026-04-13 18:42:04.978065

FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 18:42:04.470166

BIOMETRIC_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 18:42:03.625262

UIN_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 18:41:57.73261

BIOGRAPHIC_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 18:41:54.996503

BIOGRAPHIC_VERIFICATION | IN_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 18:41:51.109922

DEMOGRAPHIC_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 18:41:50.517564

QUALITY_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 18:41:49.822696

OPERATOR_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 18:41:48.349212

CMD_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 18:41:48.079279

PACKET_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 18:41:47.112625

VALIDATE_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 18:41:46.555943

UPLOAD_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 18:41:41.949791

SECUREZONE_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 18:41:38.517

(15 rows)

You can also see the mock-smtp message I got:

--

{ key: 'to', line: 'To: debby@gmail.com' },

{

  key: 'message-id',

  line: 'Message-ID: <765970451.53.1776097613968@notifier-56968c79d-gfg9q>'

},

{ key: 'subject', line: 'Subject: UIN Generated' },

{ key: 'mime-version', line: 'MIME-Version: 1.0' },

{

  key: 'content-type',

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_51_19751565.1776097613858"'

}

],

html: ‘Dear $name_eng, Your UIN for Registration ID: 34925912752974 has been successfully generated and will reach soon at your postal address. Thank You’,

subject: ‘UIN Generated’,

date: 2026-04-13T16:26:53.000Z,

to: {

value: \[ \[Object\] \],

html: '<span class="mp_address_group"><a href="mailto:debby@gmail.com" class="mp_address_email">debby@gmail.com</a></span>',

text: 'debby@gmail.com'

--

{

type: ‘SMS’,

date: ‘2026-04-13T18:36:15.161Z’,

to: { text: ‘8023068150’ },

from: { text: ‘AD-MOSIP’ },

subject: ‘SMS: Please find the OTP 111111’,

text: ‘Please find the OTP 111111’

}

{

type: ‘SMS’,

date: ‘2026-04-13T18:39:04.098Z’,

to: { text: ‘8023068150’ },

from: { text: ‘AD-MOSIP’ },

subject: ‘SMS: Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ +

'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée',

text: ‘Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ +

'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée'

}

OK we are done!

{

attachments: [],

headers: Map(7) {

--

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_54_1736581520.1776105544054"'

}

],

html: ‘Dear Bamikole,\n’ +

'Your $ApplicationDetails application is completed successfully on 13 Apr 2026 at 12:09AM.\\n' +

'Your application id is $ApplicationId.\\n' +

'Appointment is scheduled for 2026-05-12 at 09:30 AM \\n' +

'in Registration Center Center A Ben Mansour at Registration Center Address \\n' +

'P4238 Ben Mansour MyCountry.\\n' +

'\\n' +

--

  value: \[Array\],

  html: '<span class="mp_address_group"><a href="mailto:bamikole@gmail.com" class="mp_address_email">bamikole@gmail.com</a></span>',

  text: 'bamikole@gmail.com'

},

'message-id' => '<663767597.62.1776105727683@notifier-56968c79d-gfg9q>',

'subject' => 'UIN Generated',

'mime-version' => '1.0',

'content-type' => { value: 'multipart/mixed', params: \[Object\] }

},

headerLines: [

{

--

{ key: 'to', line: 'To: bamikole@gmail.com' },

{

  key: 'message-id',

  line: 'Message-ID: <663767597.62.1776105727683@notifier-56968c79d-gfg9q>'

},

{ key: 'subject', line: 'Subject: UIN Generated' },

{ key: 'mime-version', line: 'MIME-Version: 1.0' },

{

  key: 'content-type',

  line: 'Content-Type: multipart/mixed; \\r\\n' +

    '\\tboundary="----=\_Part_60_506807143.1776105727576"'

}

],

html: ‘Dear $name_eng, Your UIN for Registration ID: 60175829503985 has been successfully generated and will reach soon at your postal address. Thank You’,

subject: ‘UIN Generated’,

date: 2026-04-13T18:42:07.000Z,

to: {

value: \[ \[Object\] \],

html: '<span class="mp_address_group"><a href="mailto:bamikole@gmail.com" class="mp_address_email">bamikole@gmail.com</a></span>',

text: 'bamikole@gmail.com'

The Issue: I am now trying to view the UIN through the Resident Portal. However, whenever I click the “Get My UIN” button, the page fails to load.

Could you provide some insight into why the Resident Portal might not be fetching this data:

And secondly, how do we or where do we get the UIN?

Regards,

John