Biographic verification failing

Hello, im trying to test Mosip V3 deployment but i have this issue while generating the UIN:



BIOGRAPHIC VERIFICATION
reprocess , System Exception Occurred - Unable to Process Packet , Feb 17, 2026, 9:06:30 PM

I suspect that the logs related to this issue are prensent in group3 pod :

d1e5607953","RID":"10001100000000720260217153243"}
{"@timestamp":"2026-02-17T15:36:30.216Z","@version":"1","message":"RPR-RCT-001 --> Unknown resource provided; \nnested exception is org.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://auditmanager.kernel/v1/auditmanager/audits\": Connection reset; nested exception is java.net.SocketException: Connection reset","logger_name":"io.mosip.registration.processor.rest.client.audit.builder.AuditLogRequestBuilder","thread_name":"vert.x-worker-thread-3","level":"ERROR","level_value":40000,"traceId":"bd2d40a398a128105ae00fd3c1fe956b","spanId":"c9e7a9d1e5607953","RID":"10001100000000720260217153243"}
{"@timestamp":"2026-02-17T15:36:30.223Z","@version":"1","message":"SESSIONID - APPLICATIONID - APPLICATIONID - http://packetmanager.packetmanager/commons/v1/packetmanager/getTags","logger_name":"io.mosip.registration.processor.rest.client.utils.RestApiClient","thread_name":"vert.x-worker-thread-3","level":"INFO","level_value":20000,"traceId":"bd2d40a398a128105ae00fd3c1fe956b","spanId":"c9e7a9d1e5607953","RID":"10001100000000720260217153243"}
{"@timestamp":"2026-02-17T15:36:30.286Z","@version":"1","message":"SESSIONID - APPLICATIONID - APPLICATIONID - I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection resetorg.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection reset\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:732)\n\tat org.springframework.web.client.RestTemplate.execute(RestTemplate.java:680)\n\tat org.springframework.web.client.RestTemplate.postForObject(RestTemplate.java:435)\n\tat io.mosip.registration.processor.rest.client.utils.RestApiClient.postApi(RestApiClient.java:125)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:177)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:206)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.getTagsFromPacket(MosipVerticleManager.java:344)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.addTagsToMessageDTO(MosipVerticleManager.java:324)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.lambda$consumeAndSend$1(MosipVerticleManager.java:200)\n\tat io.vertx.core.impl.ContextImpl.lambda$executeBlocking$2(ContextImpl.java:313)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\nCaused by: java.net.SocketException: Connection reset\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:282)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)\n\tat org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)\n\tat org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)\n\tat org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)\n\tat org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)\n\tat org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)\n\tat org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)\n\tat org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)\n\tat org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\n\tat org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\n\tat org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)\n\tat org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:87)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:108)\n\tat io.mosip.kernel.auth.defaultadapter.config.RestTemplateInterceptor.intercept(RestTemplateInterceptor.java:54)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat io.mosip.kernel.auth.defaultadapter.config.SelfTokenRestInterceptor.intercept(SelfTokenRestInterceptor.java:78)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:76)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:723)\n\t... 13 more\n","logger_name":"io.mosip.registration.processor.rest.client.utils.RestApiClient","thread_name":"vert.x-worker-thread-3","level":"ERROR","level_value":40000,"traceId":"bd2d40a398a128105ae00fd3c1fe956b","spanId":"c9e7a9d1e5607953","RID":"10001100000000720260217153243"}
{"@timestamp":"2026-02-17T15:36:30.287Z","@version":"1","message":"SESSIONID - REGISTRATIONID -  - I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection resetorg.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection reset\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:732)\n\tat org.springframework.web.client.RestTemplate.execute(RestTemplate.java:680)\n\tat org.springframework.web.client.RestTemplate.postForObject(RestTemplate.java:435)\n\tat io.mosip.registration.processor.rest.client.utils.RestApiClient.postApi(RestApiClient.java:125)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:177)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:206)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.getTagsFromPacket(MosipVerticleManager.java:344)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.addTagsToMessageDTO(MosipVerticleManager.java:324)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.lambda$consumeAndSend$1(MosipVerticleManager.java:200)\n\tat io.vertx.core.impl.ContextImpl.lambda$executeBlocking$2(ContextImpl.java:313)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\nCaused by: java.net.SocketException: Connection reset\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:282)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)\n\tat org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)\n\tat org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)\n\tat org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)\n\tat org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)\n\tat org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)\n\tat org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)\n\tat org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)\n\tat org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\n\tat org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\n\tat org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)\n\tat org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:87)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:108)\n\tat io.mosip.kernel.auth.defaultadapter.config.RestTemplateInterceptor.intercept(RestTemplateInterceptor.java:54)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat io.mosip.kernel.auth.defaultadapter.config.SelfTokenRestInterceptor.intercept(SelfTokenRestInterceptor.java:78)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:76)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:723)\n\t... 13 more\n","logger_name":"io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl","thread_name":"vert.x-worker-thread-3","level":"ERROR","level_value":40000,"traceId":"bd2d40a398a128105ae00fd3c1fe956b","spanId":"c9e7a9d1e5607953","RID":"10001100000000720260217153243"}
{"@timestamp":"2026-02-17T15:36:30.290Z","@version":"1","message":"RPR-SYS-019 -- Packet tags copying to message event failedRPR-RCT-001 --> Unknown resource provided; \nnested exception is org.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection resetio.mosip.registration.processor.core.exception.ApisResourceAccessException: RPR-RCT-001 --> Unknown resource provided; \nnested exception is org.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection reset\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:185)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:206)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.getTagsFromPacket(MosipVerticleManager.java:344)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.addTagsToMessageDTO(MosipVerticleManager.java:324)\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.lambda$consumeAndSend$1(MosipVerticleManager.java:200)\n\tat io.vertx.core.impl.ContextImpl.lambda$executeBlocking$2(ContextImpl.java:313)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\nCaused by: org.springframework.web.client.ResourceAccessException: I/O error on POST request for \"http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\": Connection reset; nested exception is java.net.SocketException: Connection reset\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:732)\n\tat org.springframework.web.client.RestTemplate.execute(RestTemplate.java:680)\n\tat org.springframework.web.client.RestTemplate.postForObject(RestTemplate.java:435)\n\tat io.mosip.registration.processor.rest.client.utils.RestApiClient.postApi(RestApiClient.java:125)\n\tat io.mosip.registration.processor.rest.client.service.impl.RegistrationProcessorRestClientServiceImpl.postApi(RegistrationProcessorRestClientServiceImpl.java:177)\n\t... 9 more\nCaused by: java.net.SocketException: Connection reset\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)\n\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)\n\tat org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:282)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)\n\tat org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)\n\tat org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)\n\tat org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)\n\tat org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)\n\tat org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)\n\tat org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)\n\tat org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)\n\tat org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)\n\tat org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\n\tat org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\n\tat org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\n\tat org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)\n\tat org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:87)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:108)\n\tat io.mosip.kernel.auth.defaultadapter.config.RestTemplateInterceptor.intercept(RestTemplateInterceptor.java:54)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat io.mosip.kernel.auth.defaultadapter.config.SelfTokenRestInterceptor.intercept(SelfTokenRestInterceptor.java:78)\n\tat org.springframework.http.client.InterceptingClientHttpRequest$InterceptingRequestExecution.execute(InterceptingClientHttpRequest.java:92)\n\tat org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:76)\n\tat org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)\n\tat org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53)\n\tat org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:723)\n\t... 13 more\n","logger_name":"io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager","thread_name":"vert.x-worker-thread-3","level":"ERROR","level_value":40000,"traceId":"bd2d40a398a128105ae00fd3c1fe956b","spanId":"c9e7a9d1e5607953","RID":"10001100000000720260217153243"}
Feb 17, 2026 3:36:30 PM brave.Tracing$LoggingReporter report
INFO:

The packet and audit manager pods are working perfectly, the issue is only related to some specific endpoints like this one: “http://packetmanager.packetmanager/commons/v1/packetmanager/getTags\”

Can you please advise,

Thanks for your help

Hi @Aouahli ,

Thank you for reaching out to us. Our team is checking on your query will resolve your issue as soon as possible.

Regards,
N. Chandra Sekhar

Hi @aouahli99

Thanks for reaching out!

This looks like a connectivity issue. Can we check whether packet manager and audit manager nodes are reachable from the group 3 pod.

Let us know if you need any further assistance.

Best regards,
MOSIP Team