Get My UIN component is not loading

Tharindu_Kavinda · July 16, 2025, 9:45am

hi team,

We have successfully deployed all components of MOSIP services. The final one is Resident Services. After deployment, the UI works fine, but when we try to access any component in the UI, it just keeps loading. Kindly help on this matter.

Shwetha_N · July 17, 2025, 5:38am

Hai @Tharindu_Kavinda Thankyou for reaching us . Let us check on the Issue and revertback ASAP.

Regards,
swetha N
on behalf of Team MOSIP

Tharindu_Kavinda · July 17, 2025, 6:17am

Thank you ! @Shwetha_N

Kamesh · July 17, 2025, 6:45am

Hi @Tharindu_Kavinda,

Could you please open the browser’s Developer Tools (right-click on the page → Inspect → go to the Network tab) and check if any API calls are failing when you try to access a component?

If you find any failing API requests, kindly share the following details:

API URL
Request body (if applicable)
Response body or error message

Additionally, please share the logs from the Resident Service and UI components.
If the issue seems related to Identity Service or Master Data Service (for example, if their APIs are failing), please share their respective logs as well.

This information will help us troubleshoot the issue more effectively.

Thank you,
Kamesh Shekhar Prasad
Developer – Resident Service, MOSIP

Tharindu_Kavinda · July 17, 2025, 9:20am

API URL - ResidentUi
Request body - Request URL

https://resident.sandbox.learncloud.website/assets/i18n/eng.json

Request Method

GET

Status Code

200 OK (from disk cache)

Remote Address

50.19.129.165:443

Referrer Policy

strict-origin-when-cross-origin

Response body

accept-ranges

bytes

content-length

38365

content-type

application/json

date

Thu, 17 Jul 2025 08:13:10 GMT

etag

“667e5f95-95dd”

last-modified

Fri, 28 Jun 2024 07:00:37 GMT

server

istio-envoy

x-envoy-upstream-service-time

2

x-frame-options

DENY

logs from the Resident Service

“,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{”@timestamp":“2025-07-17T08:35:32.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“5b913a0a28631266”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:32.870Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“90fde27481213f35”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.006,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:38.092Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“2b535603048d1332c27e70e4227fa320”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15989,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:42.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“d4aebaf1db2f2a73”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:42.880Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“17dd4e1bf4c768cb”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.016,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:48.092Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“38fb72f5e8ba1b138b6b1f60a0ef7eb9”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15991,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:52.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“dfc9d18967575dc8”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:52.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“79f08e884ef52d15”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:35:58.091Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“a1c92f41978bc46b2f369e64f660cf70”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15991,“timeTaken”:0.002,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:02.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“d3bc930ead9638ce”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:02.870Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4ad5619b538fc908”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.007,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:08.095Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“27d7476a93700e97170309869d013b10”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15990,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:10.758Z”,“@version”:“1”,“message”:“Total records picked from resident_transaction table for processing is 0”,“logger_name”:“io.mosip.resident.batch.CredentialStatusUpdateBatchJob”,“thread_name”:“ThreadPoolTaskScheduler4”,“level”:“INFO”,“level_value”:20000,“appName”:“resident”,“traceId”:“7e05e33a2fecf30d”,“spanId”:“7e05e33a2fecf30d”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“7e05e33a2fecf30d”,“X-B3-TraceId”:“7e05e33a2fecf30d”}
{“@timestamp”:“2025-07-17T08:36:12.867Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“17a2ac5d2f5cb962”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:12.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“d3628ee8de69db80”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:18.093Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“f12365a9d21f39b45ae49bdb745d1a82”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15989,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:22.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“3c78d0882703556d”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:22.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“93457585bda5603f”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:28.092Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“181012ac0c3dd9d567dbfe424031e0cd”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15979,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:32.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“a0bb2e81450f2576”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:32.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“aa20cd32366a6884”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:38.102Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“477cb9c4b900fd3105ef010b4b7bb7ed”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15992,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:42.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4b4c716272b9c680”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:42.870Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“1e9ddfdabcc9a5a4”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:48.091Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“45d6cc7f4c2b77ac1d8321a94bdeded0”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15986,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:52.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“27eddfc20155d60d”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:52.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“de9e3008e8edd84e”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:36:58.092Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“8a63c07be562fc5797872387f147dc1b”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15989,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:02.867Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“aaa88167869f6e92”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:02.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4b22bae40438dacb”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:08.096Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“0a1eee4d7a05b076f7c97aaf219ebf54”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15990,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:10.762Z”,“@version”:“1”,“message”:“Total records picked from resident_transaction table for processing is 0”,“logger_name”:“io.mosip.resident.batch.CredentialStatusUpdateBatchJob”,“thread_name”:“ThreadPoolTaskScheduler4”,“level”:“INFO”,“level_value”:20000,“appName”:“resident”,“traceId”:“6ee4527b4f9f86df”,“spanId”:“6ee4527b4f9f86df”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“6ee4527b4f9f86df”,“X-B3-TraceId”:“6ee4527b4f9f86df”}
{“@timestamp”:“2025-07-17T08:37:12.866Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“45bfdd4030254b2a”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.002,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:12.866Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“23b032ad98ff6929”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:18.093Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“a9759e2f6a6be99b3df1080a65c14615”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15989,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:22.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“93945180e8b1bbab”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:22.868Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“8f29635b49b1c919”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:28.093Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4176542a80bf94d3b2639499086b6dc2”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15987,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:32.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“657a29da98865648”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:32.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“8cc0dd49c7117256”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:38.109Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“c2ec030099f2921f7ecd3b940b1a7b5d”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15963,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:42.866Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“0064bf9c0a14a522”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:42.866Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“a644f115f03a2752”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.002,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:48.103Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“d5dcc7360f0867dee6782b974e294e09”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15989,“timeTaken”:0.011,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:52.877Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“c3508ca476bf915e”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.007,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:52.877Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4447945c229ce96d”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.006,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:37:58.101Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“7b348878f7e6688446f7034d9b0caab7”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15978,“timeTaken”:0.003,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:38:02.867Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“880132c384806345”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.004,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:38:02.876Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“eef326e726a0bd72”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.013,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:38:08.099Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“5e3a9993c9214878c88bdb87c9e7f7b1”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/prometheus”,“bytesSent”:15990,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“Prometheus/3.2.1”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2025-07-17T08:38:10.765Z”,“@version”:“1”,“message”:“Total records picked from resident_transaction table for processing is 0”,“logger_name”:“io.mosip.resident.batch.CredentialStatusUpdateBatchJob”,“thread_name”:“ThreadPoolTaskScheduler4”,“level”:“INFO”,“level_value”:20000,“appName”:“resident”,“traceId”:“f20b0208254996ad”,“spanId”:“f20b0208254996ad”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“f20b0208254996ad”,“X-B3-TraceId”:“f20b0208254996ad”}
{“@timestamp”:“2025-07-17T08:38:12.869Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“3b57828142bc52a4”,“statusCode”:200,“req.requestURI”:“/resident/v1/actuator/health”,“bytesSent”:225,“timeTaken”:0.005,“appName”:“resident”,“req.userAgent”:“kube-probe/1.31+”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}

logs from the Resident ServiceUI

127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /assets/icons/iconfont/get_information_active.svg HTTP/1.1” 200 1803 “https://resident.sandbox.learncloud.website/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /assets/icons/iconfont/book_appointment_active.svg HTTP/1.1” 200 6821 “https://resident.sandbox.learncloud.website/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /assets/icons/iconfont/get_my_uin_active.svg HTTP/1.1” 200 2199 “https://resident.sandbox.learncloud.website/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /assets/icons/iconfont/verify_phone_number_active.svg HTTP/1.1” 200 2874 “https://resident.sandbox.learncloud.website/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /Roboto-Regular.18d44f79b3979ec16886.ttf HTTP/1.1” 200 170984 “https://resident.sandbox.learncloud.website/styles.194cd9b75d2b493bef56.css” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:13:13 +0000] “GET /MaterialIcons-Regular.570eb83859dc23dd0eec.woff2 HTTP/1.1” 200 44300 “https://resident.sandbox.learncloud.website/styles.194cd9b75d2b493bef56.css” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36” “54.167.46.254”
127.0.0.6 - - [17/Jul/2025:08:14:12 +0000] “GET / HTTP/1.1” 200 777 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” “184.104.178.36”
2025/07/17 08:23:37 [error] 10#10: *13112 open() “/usr/share/nginx/html/robots.txt” failed (2: No such file or directory), client: 127.0.0.6, server: localhost, request: “GET /robots.txt HTTP/1.1”, host: “resident.sandbox.learncloud.website”
127.0.0.6 - - [17/Jul/2025:08:23:37 +0000] “GET /robots.txt HTTP/1.1” 404 153 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25” “54.209.60.63”
127.0.0.6 - - [17/Jul/2025:08:23:37 +0000] “GET / HTTP/1.1” 200 777 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25” “54.209.60.63”
127.0.0.6 - - [17/Jul/2025:08:34:02 +0000] “HEAD /assets/i18n/eng.json HTTP/1.1” 200 0 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” “184.104.178.36”
127.0.0.6 - - [17/Jul/2025:08:34:02 +0000] “GET /assets/i18n/eng.json HTTP/1.1” 200 38365 “-” “Discourse/3.5.0.beta8-dev-725bd65dfea894809838595ed04db647107b8c07; +https://www.discourse.org/” “184.104.178.36”
127.0.0.6 - - [17/Jul/2025:08:34:09 +0000] “GET /assets/i18n/eng.json HTTP/1.1” 200 38365 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” “184.104.178.36”

Tharindu_Kavinda · July 17, 2025, 9:21am

hi @Kamesh ,

below details are provided,please let us know if you need any other details from our side.

Thank you
best regards

API URL
Request body (if applicable)
Response body or error message

Additionally, please share the logs from the Resident Service and UI

Madhuravas_Reddy · July 17, 2025, 11:05am

Hi @Tharindu_Kavinda,

Could you please check the browser’s developer console (Inspect → Console tab) and share the error message displayed there? That will help us better understand the issue.

Thanks,
Madhuravas
Mosip Team

Tharindu_Kavinda · July 17, 2025, 11:26am

hi @Madhuravas_Reddy ,

e {headers: t, status: 0, statusText: ‘Unknown Error’, url: ‘https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken’, ok: false, …}
error: ProgressEvent

1. isTrusted: true
2. bubbles: false
3. cancelBubble: false
4. cancelable: false
5. composed: false
6. currentTarget: XMLHttpRequest {__zone_symbol__xhrSync: false, __zone_symbol__xhrURL: 'https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken', __zone_symbol__loadfalse: Array(1), __zone_symbol__errorfalse: null, __zone_symbol__xhrScheduled: true, …}
7. defaultPrevented: false
8. eventPhase: 0
9. lengthComputable: false
10. loaded: 0
11. returnValue: true
12. srcElement: XMLHttpRequest {__zone_symbol__xhrSync: false, __zone_symbol__xhrURL: 'https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken', __zone_symbol__loadfalse: Array(1), __zone_symbol__errorfalse: null, __zone_symbol__xhrScheduled: true, …}
13. target: XMLHttpRequest {__zone_symbol__xhrSync: false, __zone_symbol__xhrURL: 'https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken', __zone_symbol__loadfalse: Array(1), __zone_symbol__errorfalse: null, __zone_symbol__xhrScheduled: true, …}
14. timeStamp: 151441.90000000596
15. total: 0
16. type: "error"
17. [[Prototype]]: ProgressEvent

headers: t

1. headers: Map(0) {size: 0}
2. lazyUpdate: null
3. normalizedNames: Map(0) {size: 0}
4. [[Prototype]]: Object

message: “Http failure response for https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken: 0 Unknown Error”
name: “HttpErrorResponse”
ok: false
status: 0
statusText: “Unknown Error”
url: “https://api-internal.sandbox.learncloud.website/resident/v1/authorize/admin/validateToken”
[[Prototype]]: Object

1. constructor: ƒ e(e)
2. [[Prototype]]: Object

Please let us know , if you need any other details.

Kamesh · July 17, 2025, 12:13pm

Hi @Tharindu_Kavinda,

I visited your Resident UI at:
ResidentUi

While inspecting the browser’s Network tab, I noticed that the following API is not returning a response:
https://api-internal.sandbox.learncloud.website/resident/v1/proxy/config/ui-properties

This endpoint is expected to load a property defined in the Resident config file:
resident-default.properties – Line 370

It seems that your deployment is either missing this property or using an outdated/incompatible image or configuration.

To resolve the issue, I recommend using the latest compatible images and configuration versions:

Resident Service (v1.2.1.2):
GitHub - mosip/resident-services at v1.2.1.2
Resident UI (v0.9.1):
GitHub - mosip/resident-ui at v0.9.1
MOSIP Config (v1.2.4.1):
GitHub - mosip/mosip-config at v1.2.4.1

Please also refer to the official documentation and compatibility guidelines here:
Resident Services v0.9.1 Documentation
Compatible Modules List

Let me know if you need help verifying the image tags or applying the configurations.

Best regards,
Kamesh Shekhar Prasad
Developer – Resident Service, MOSIP

Tharindu_Kavinda · July 17, 2025, 2:13pm

Hi @Kamesh ,

Thank you for the update.We will try these changes and let you know.

Best regards

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