Packets are failing at demographic verification

“Unknown exception occured RPR-BDD-005 → No policy available for given partner” iam getting this error.

Dear @sathwikasj,

Welcome to the community and thank you for reaching out.
We are looking into your query and will get back to you soon!

Best Regards
Team MOSIP

Please attach the complete logs.
Make sure abis policy is available for the abis partner.which is being used in Demodedupe and Biodedupe.
@sathwikasj

@sowmya695
Abis policy is present in pms db

Logs
{“@timestamp”:“2024-05-30T05:11:42.728Z”,“@version”:“1”,“message”:“SESSIONID - REGISTRATIONID - 10002100000000820240530050908 - io.mosip.registration.processor.abis.handler.exception.DataShareException: RPR-BDD-005 → No policy available for given partner\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.createTypeSubtypeMapping(AbisHandlerStage.java:774)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.getDataShareUrl(AbisHandlerStage.java:578)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.getInsertRequestBytes(AbisHandlerStage.java:551)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.createInsertRequest(AbisHandlerStage.java:523)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.createRequest(AbisHandlerStage.java:338)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.process(AbisHandlerStage.java:273)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage.process(AbisHandlerStage.java:107)\n\tat io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage$$EnhancerBySpringCGLIB$$d638a2ef.process()\n\tat io.mosip.registration.processor.core.abstractverticle.MosipVerticleManager.lambda$consumeAndSend$1(MosipVerticleManager.java:199)\n\tat io.vertx.core.impl.ContextImpl.lambda$executeBlocking$2(ContextImpl.java:313)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\n”,“logger_name”:“io.mosip.registration.processor.abis.handler.stage.AbisHandlerStage”,“thread_name”:“vert.x-worker-thread-9”,“level”:“ERROR”,“level_value”:40000,“traceId”:“7a811e682319391f5c53d1e18e0dfca4”,“spanId”:“b9b7a2e85c0b4334”,“RID”:“10002100000000820240530050908”}

Issue is because of abis policy is_active is false in DataBase.After they change it worked.