Error While Login in Admin Portal

Hi Team,

I am trying to install MOSIP component in our on-premises environment, Currently I am facing problem while logging in Admin Portal

Admin Version: release.1.2.0.1
attaching screenshot and logs
image

image

{“@timestamp”:“2024-06-03T05:55:37.381Z”,“@version”:“1”,“message”:“offline verification for environment profile. UserName: globaladmin”,“logger_name”:“io.mosip.kernel.auth.defaultadapter.helper.ValidateTokenHelper”,“thread_name”:“http-nio-8098-exec-2”,“level”:“INFO”,“level_value”:20000,“appName”:“admin-service”,“traceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“spanId”:“bb1dbc6f170be2da”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“bb1dbc6f170be2da”,“X-B3-ParentSpanId”:“cdf4a40dad5b5c5d”,“X-B3-TraceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“parentId”:“cdf4a40dad5b5c5d”}
{“@timestamp”:“2024-06-03T05:55:37.387Z”,“@version”:“1”,“message”:“Provided Auth Token expired. Throwing Authentication Exception. UserName: globaladmin”,“logger_name”:“io.mosip.kernel.auth.defaultadapter.helper.ValidateTokenHelper”,“thread_name”:“http-nio-8098-exec-4”,“level”:“ERROR”,“level_value”:40000,“appName”:“admin-service”,“traceId”:“4ef2ff928641ef4bbcfb318befc89f16”,“spanId”:“004ee166aa850147”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“004ee166aa850147”,“X-B3-ParentSpanId”:“bcfb318befc89f16”,“X-B3-TraceId”:“4ef2ff928641ef4bbcfb318befc89f16”,“parentId”:“bcfb318befc89f16”}
{“@timestamp”:“2024-06-03T05:55:37.388Z”,“@version”:“1”,“message”:“Exception Root Cause: Authentication Failed “,“logger_name”:“io.mosip.kernel.core.exception.ExceptionUtils”,“thread_name”:“http-nio-8098-exec-4”,“level”:“ERROR”,“level_value”:40000,“appName”:“admin-service”,“traceId”:“4ef2ff928641ef4bbcfb318befc89f16”,“spanId”:“004ee166aa850147”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“004ee166aa850147”,“X-B3-ParentSpanId”:“bcfb318befc89f16”,“X-B3-TraceId”:“4ef2ff928641ef4bbcfb318befc89f16”,“parentId”:“bcfb318befc89f16”}
{”@timestamp”:“2024-06-03T05:55:37.388Z”,“@version”:“1”,“message”:“Provided Auth Token expired. Throwing Authentication Exception. UserName: globaladmin”,“logger_name”:“io.mosip.kernel.auth.defaultadapter.helper.ValidateTokenHelper”,“thread_name”:“http-nio-8098-exec-2”,“level”:“ERROR”,“level_value”:40000,“appName”:“admin-service”,“traceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“spanId”:“bb1dbc6f170be2da”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“bb1dbc6f170be2da”,“X-B3-ParentSpanId”:“cdf4a40dad5b5c5d”,“X-B3-TraceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“parentId”:“cdf4a40dad5b5c5d”}
{“@timestamp”:“2024-06-03T05:55:37.389Z”,“@version”:“1”,“message”:“Exception Root Cause: Authentication Failed “,“logger_name”:“io.mosip.kernel.core.exception.ExceptionUtils”,“thread_name”:“http-nio-8098-exec-2”,“level”:“ERROR”,“level_value”:40000,“appName”:“admin-service”,“traceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“spanId”:“bb1dbc6f170be2da”,“spanExportable”:“false”,“X-Span-Export”:“false”,“X-B3-SpanId”:“bb1dbc6f170be2da”,“X-B3-ParentSpanId”:“cdf4a40dad5b5c5d”,“X-B3-TraceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“parentId”:“cdf4a40dad5b5c5d”}
{”@timestamp”:“2024-06-03T05:55:37.389Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“4ef2ff928641ef4bbcfb318befc89f16”,“statusCode”:401,“req.requestURI”:“/v1/admin/masterdata/configs”,“bytesSent”:173,“timeTaken”:0.017,“appName”:“admin-service”,“req.userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0”,“req.xForwardedFor”:“10.0.1.41,10.42.0.0”,“req.referer”:“https://admin.eiddev.stataware.com/",“req.method”:“GET”,“req.remoteHost”:"127.0.0.6”}
{“@timestamp”:“2024-06-03T05:55:37.389Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“41af040f39034a10cdf4a40dad5b5c5d”,“statusCode”:401,“req.requestURI”:“/v1/admin/authorize/admin/validateToken”,“bytesSent”:173,“timeTaken”:0.010,“appName”:“admin-service”,“req.userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0”,“req.xForwardedFor”:“10.0.1.41,10.42.0.0”,“req.referer”:“https://admin.eiddev.stataware.com/",“req.method”:“GET”,“req.remoteHost”:"127.0.0.6”}
{“@timestamp”:“2024-06-03T05:55:37.768Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“c78511ded643a2d067797f34b839098b”,“statusCode”:302,“req.requestURI”:“/v1/admin/login/aHR0cHM6Ly9hZG1pbi5laWRkZXYuc3RhdGF3YXJlLmNvbS8=”,“bytesSent”:-,“timeTaken”:0.003,“appName”:“admin-service”,“req.userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0”,“req.xForwardedFor”:“10.0.1.41,10.42.0.0”,“req.referer”:“https://admin.eiddev.stataware.com/",“req.method”:“GET”,“req.remoteHost”:"127.0.0.6”}

Dear @Jayant ,

Thank you for reaching out, We are looking into your query and will get back to you soon!

Best Regards
Team MOSIP

Hello @Jayant ,

Please check the status of keycloak stateful sets and share the kernel-masterdata service image id and logs to debug the issue further.

Thanks and Regards
Team MOSIP

Hi @balaji-alluru
Thanks for your quick response.

Details as per your request are given below

masterdata image: docker.io/mosipid/kernel-masterdata-service:1.2.0.1

Masterdata logs:

{“@timestamp”:“2024-06-03T13:29:00.335Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“fd90ca96636cb0ad”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.002,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:01.095Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“efe68dfafc1e301daa00733268438089”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/prometheus”,“bytesSent”:17305,“timeTaken”:0.002,“appName”:“kernel-masterdata-service”,“req.userAgent”:“Prometheus/2.42.0”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:10.335Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“e55dbeb9712cdc2f”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.001,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:11.096Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“00d1a2a8276cf365651933f3e821932b”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/prometheus”,“bytesSent”:17304,“timeTaken”:0.002,“appName”:“kernel-masterdata-service”,“req.userAgent”:“Prometheus/2.42.0”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:11.847Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“bce2f1713be95ce8”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.002,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:20.334Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“7f7bcabc55d56b74”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.001,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:21.095Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“077d0cc5307345032f42e284be99b24d”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/prometheus”,“bytesSent”:17278,“timeTaken”:0.002,“appName”:“kernel-masterdata-service”,“req.userAgent”:“Prometheus/2.42.0”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:30.335Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“2b8324eddd4f1e08”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.001,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:31.095Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“afab3637ae4469d4106b00862e1af484”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/prometheus”,“bytesSent”:17305,“timeTaken”:0.001,“appName”:“kernel-masterdata-service”,“req.userAgent”:“Prometheus/2.42.0”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}
{“@timestamp”:“2024-06-03T13:29:40.335Z”,“level”:“ACCESS”,“level_value”:70000,“traceId”:“555e34aef1166a11”,“statusCode”:200,“req.requestURI”:“/v1/masterdata/actuator/health”,“bytesSent”:226,“timeTaken”:0.001,“appName”:“kernel-masterdata-service”,“req.userAgent”:“kube-probe/1.22”,“req.xForwardedFor”:“-”,“req.referer”:“-”,“req.method”:“GET”,“req.remoteHost”:“127.0.0.6”}

Dear @Jayant ,

Your request is noted, our expert colleague @balaji-alluru will be shortly responding to this.

Best Regards
Team MOSIP