ARC - Please Update MOSIP Registration Login Credentials

1

Hello all.
I sent over updated keys and machine name via google doc.
Please update my registration login credentials so I can test the Android Registration Client.
Best regards.

Dan Riley
SecuGen Corporation: VP Engineering

2

Dear @driley ,

Thank you for reaching out, Let’s look into your query and let me ask one of our SMEs to respond to you on the same.

Best Regards
Team MOSIP

3

Hi @driley,

the request have been addressed. We have sent the details through email as well. Please check on this and confirm us back

4

When I login using the user ID and password on the Android registration client I get the following error message:

“Credentials not found or are expired. Please try online login!”

Your assistance will be greatly appreciated.

Dan Riley
SecuGen Corporation: VP Engineering

5

Hi @driley

let me check and revert back to you asap

6

Hi @driley ,

Looks like an issue with the Wireguard.
Can you please check if your Wireguard is activated or not when you try to login?
While you are at it, you might want to check your internet connectivity as well.

If that does not solve the problem, I will schedule a call with you to further looking into the matter.

Thanks,
Pragya
Product Owner - ARC

7

Thank you for the response Pragya.
I did not have wireguard up and running.
I installed Wireguard on the Android tablet.
I resubmitted the registration client form and requested wireguard access.
I hope that wireguard configuration details will come soon so I can get logged in.

Best regards
Dan Riley
SecuGen Corporation: VP Engineering

8

Hi @driley,

I see the issues you are facing. May I suggest setting up a quick call with you? I’ll ensure the relevant team members are present to help you and get the Android Registration Client up and running smoothly.

Please let me know if that works for you and also your availability for the call.

Best regards,
Pragya
Product Owner – ARC