can you please check your onboarder report whether it is success or not.
or you can check that whether this issue is there for all partner using below api.
{{url}}/resident/v1/req/credential
{
"request": {
"credentialType": "qrcode",
"sharableAttributes": [],
"encrypt": "true",
"recepiant": "",
"otp": "241226",
"additionalData": {},
"encryptionKey": "abc123",
"individualId": "uin or vid",
"user": "string",
"issuer": "mpartner-default-print",
"transactionID": "1234567890"
},
"requesttime": "",
"id": "string",
"version": "v1"
}
please check whether this issue is coming for all partners or only for specific partner