Master data services are down

Support
1

Hi team,

We successfully deployed the MOSIP setup on AWS, and it was functioning well, allowing us to create IDs. However, recently, the master data services began failing unexpectedly, which is causing other dependent services to go down. Attached are the relevant logs; we need assistance in resolving this issue.

2

Dear @ali_shaik ,

Thank you for reaching out, Let me ask one of our expert colleagues to help you on this.

Best Regards
Team MOSIP

3

Hi @keshavs, could you please take this as priority as we have the demos pending. I’m up for a call to navigate you through the things if required. Please let me know. Thank you.

4

@ali_shaik

Could you kindly provide additional details about the environment?

Specifically, I would like to know:

  • Which version of MOSIP is being used?
  • Which version of the master data service is deployed?
  • Is the deployed MOSIP based on a released version (i.e., docker images deployed is from mosipid images )?
5

Hi @syed.salman , please find the required details below

  • Which version of MOSIP is being used? – 1.2.0.1-B3
  • Which version of the master data service is deployed? – mosipqa/kernel-masterdata-service:develop
  • Is the deployed MOSIP based on a released version (i.e., docker images deployed is from mosipid images )? – mosipqa
6

@ali_shaik

please revert the image to mosipid/kernel-masterdata-service:1.2.0.1-B3 image.

7

hi @syed.salman ,

Tried with the suggested image, getting the below error

ErrImagePull (rpc error: code = NotFound desc = failed to pull and unpack image "docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3": failed to resolve reference "docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3": docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3: not found)

8

@ali_shaik

please redeploy masterdata-service via helm with the released version i.e., 12.0.1-B2

Command to uninstall existing deployment:

helm -n kernel delete masterdata

Command to install masterdata service via helm:

  • Ensure to update the domain name i.e., sandbox.xyz.net in the below command
  • Run the below command to deploy masterdata:
    helm -n kernel install masterdata mosip/masterdata  --set istio.corsPolicy.allowOrigins\[0\].exact=https://sandbox.xyz.net  --version 12.0.1-B2