Sync configuration failure in regclient

2024-07-06 11:32:30,186 INFO [JavaFX-Launcher] i.m.r.c.DaoConfig : REGISTRATION - DAO Config - DB - REGISTRATION - REG - Started setting up DB user and access permits…
2024-07-06 11:32:30,209 INFO [JavaFX-Launcher] i.m.r.c.DaoConfig : REGISTRATION - DAO Config - DB - REGISTRATION - REG - Derby DB shutdown successful.
2024-07-06 11:32:30,209 INFO [JavaFX-Launcher] i.m.r.c.DaoConfig : REGISTRATION - DAO Config - DB - REGISTRATION - REG - Security setup check completed.
2024-07-06 11:32:30,209 INFO [JavaFX-Launcher] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Getting Asymmetric Key Creation from tpm
2024-07-06 11:32:33,630 INFO [JavaFX-Launcher] i.m.k.k.h.i.KeyStoreImpl : ksSessionId - KeyStoreImpl-Main - KeyStoreImpl - Found Clazz to load for Keystore Impl: io.mosip.kernel.keymanager.hsm.impl.offline.OLKeyStoreImpl
2024-07-06 11:32:33,632 INFO [JavaFX-Launcher] i.m.k.k.h.i.KeyStoreImpl : ksSessionId - KeyStoreImpl-Main - KeyStoreImpl - Successfully loaded Clazz for Keystore Impl: io.mosip.kernel.keymanager.hsm.impl.offline.OLKeyStoreImpl
2024-07-06 11:32:36,314 INFO [JavaFX-Launcher] i.m.r.c.RestartController : REGISTRATION - RESTART - RESTART CONTROLLER - REGISTRATION - REG - Initiate Restart Timer started
2024-07-06 11:32:36,315 INFO [JavaFX-Launcher] i.m.r.c.RestartController : REGISTRATION - RESTART - RESTART CONTROLLER - REGISTRATION - REG - Creation of sync restart timer started
2024-07-06 11:32:36,315 INFO [JavaFX-Launcher] i.m.r.s.c.i.JobConfigurationServiceImpl : REGISTRATION - SYNC - Job_Configuration_Service - REGISTRATION - REG - Getting Re-start time started
2024-07-06 11:32:36,315 INFO [JavaFX-Launcher] i.m.r.s.c.i.JobConfigurationServiceImpl : REGISTRATION - SYNC - Job_Configuration_Service - REGISTRATION - REG - Getting Re-start time completed
2024-07-06 11:32:36,315 INFO [JavaFX-Launcher] i.m.r.c.RestartController : REGISTRATION - RESTART - RESTART CONTROLLER - REGISTRATION - REG - Creation of sync restart timer completed
2024-07-06 11:32:36,315 INFO [JavaFX-Launcher] i.m.r.c.RestartController : REGISTRATION - RESTART - RESTART CONTROLLER - REGISTRATION - REG - Initiate Restart Timer completed
2024-07-06 11:32:37,533 INFO [JavaFX-Launcher] i.m.r.u.SoftwareUpdateHandler : Checking for current version started…
2024-07-06 11:32:37,535 INFO [JavaFX-Launcher] i.m.r.u.SoftwareUpdateHandler : Checking for current version completed : 1.2.0.2
2024-07-06 11:32:37,535 INFO [JavaFX-Launcher] i.m.r.u.SoftwareUpdateHandler : Inside updateDerbyDB currentVersion: {} and {} : {} - 1.2.0.2 - mosip.reg.services.current.version - 0
2024-07-06 11:32:37,644 INFO [JavaFX-Launcher] i.m.r.u.SoftwareUpdateHandler : Backup Path found:
2024-07-06 11:32:37,645 INFO [JavaFX-Launcher] i.m.r.u.SoftwareUpdateHandler : Backup folder not found, returning the version as the same:
2024-07-06 11:32:37,772 INFO [JavaFX-Launcher] i.m.r.s.c.i.GlobalParamServiceImpl : Fetching list of global params
2024-07-06 11:32:37,772 INFO [JavaFX-Launcher] i.m.r.d.i.GlobalParamDAOImpl : REGISTRATION - GLOBALPARAMS - GLOBAL_PARAM_DAO_IMPL - REGISTRATION - REG - Fetching list of global params
2024-07-06 11:32:37,827 INFO [JavaFX-Launcher] i.m.r.d.i.GlobalParamDAOImpl : REGISTRATION - GLOBALPARAMS - GLOBAL_PARAM_DAO_IMPL - REGISTRATION - REG - List of global params fetched successfully
2024-07-06 11:32:37,855 INFO [JavaFX-Launcher] i.m.r.u.r.ServiceDelegateUtil : Registration Network Checker had been called → https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/actuator/health
2024-07-06 11:32:37,939 INFO [JavaFX Application Thread] i.m.r.c.ClientApplication : Login screen Initialization 11:32:37
2024-07-06 11:32:38,079 INFO [JavaFX Application Thread] i.m.r.u.SoftwareUpdateHandler : Checking for current version started…
2024-07-06 11:32:38,080 INFO [JavaFX Application Thread] i.m.r.u.SoftwareUpdateHandler : Checking for current version completed : 1.2.0.2
2024-07-06 11:32:38,090 INFO [Thread-8] i.m.r.u.r.ServiceDelegateUtil : Registration Network Checker had been called → https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/actuator/health
2024-07-06 11:32:38,110 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Checking for any new updates
2024-07-06 11:32:38,110 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Checking for current version started…
2024-07-06 11:32:38,110 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Checking for current version completed : 1.2.0.2
2024-07-06 11:32:38,110 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Checking for latest version started
2024-07-06 11:32:38,115 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Upgrade server : https://regclient.sandbox.beacon-solutions.com/registration-client/maven-metadata.xml
2024-07-06 11:32:38,115 INFO [Thread-8] i.m.r.u.SoftwareUpdateUtil : invoking url : https://regclient.sandbox.beacon-solutions.com/registration-client/maven-metadata.xml
2024-07-06 11:32:38,174 INFO [Thread-8] i.m.r.u.SoftwareUpdateHandler : Checking for latest version completed
2024-07-06 11:32:38,174 INFO [Thread-8] i.m.r.s.c.i.GlobalParamServiceImpl : Updating the SoftwareUpdate flag started.
2024-07-06 11:32:38,174 INFO [Thread-8] i.m.r.d.i.GlobalParamDAOImpl : REGISTRATION - GLOBALPARAMS - GLOBAL_PARAM_DAO_IMPL - REGISTRATION - REG - Updating the SoftwareUpdate flag started.
2024-07-06 11:32:38,174 INFO [Thread-8] i.m.r.d.i.GlobalParamDAOImpl : REGISTRATION - GLOBALPARAMS - GLOBAL_PARAM_DAO_IMPL - REGISTRATION - REG - Get Global Param
2024-07-06 11:32:38,260 INFO [JavaFX Application Thread] i.m.r.u.c.PageFlow : REGISTRATION - PAGE_FLOW - PAGE_FLOW - REGISTRATION - REG - Preparing Page flow map for New Registration, Onboard, UIN Update
2024-07-06 11:32:38,261 INFO [JavaFX Application Thread] i.m.r.u.c.PageFlow : REGISTRATION - PAGE_FLOW - PAGE_FLOW - REGISTRATION - REG - Updating Visibility values based on Configuration
2024-07-06 11:32:38,261 INFO [JavaFX Application Thread] i.m.r.u.c.PageFlow : REGISTRATION - PAGE_FLOW - PAGE_FLOW - REGISTRATION - REG - Visibility values updated based on Configuration
2024-07-06 11:32:38,261 INFO [JavaFX Application Thread] i.m.r.u.c.PageFlow : REGISTRATION - PAGE_FLOW - PAGE_FLOW - REGISTRATION - REG - Map values are updated based on Configuration
2024-07-06 11:32:38,261 INFO [JavaFX Application Thread] i.m.r.u.c.PageFlow : REGISTRATION - PAGE_FLOW - PAGE_FLOW - REGISTRATION - REG - Updating Map and storing in Application Context
2024-07-06 11:32:38,267 INFO [Thread-8] i.m.r.d.i.GlobalParamDAOImpl : REGISTRATION - GLOBALPARAMS - GLOBAL_PARAM_DAO_IMPL - REGISTRATION - REG - Updating the SoftwareUpdate flag ended.
2024-07-06 11:32:38,319 INFO [Thread-8] i.m.r.s.c.i.GlobalParamServiceImpl : Updating the SoftwareUpdate flag ended.
2024-07-06 11:32:38,517 INFO [JavaFX Application Thread] i.m.r.c.ClientApplication : Login screen loaded 11:32:38
2024-07-06 11:32:51,614 INFO [JavaFX Application Thread] i.m.r.c.a.LoginController : Validating Credentials entered through UI
2024-07-06 11:32:58,388 INFO [JavaFX Application Thread] i.m.r.c.a.LoginController : REGISTRATION - LOGIN - LOGIN_CONTROLLER - REGISTRATION - REG - Validating Credentials entered through UI
2024-07-06 11:32:58,389 INFO [JavaFX Application Thread] i.m.r.s.l.i.LoginServiceImpl : Fetching User details
2024-07-06 11:32:58,653 INFO [JavaFX Application Thread] i.m.r.d.i.UserDetailDAOImpl : Fetching User details
2024-07-06 11:32:58,680 INFO [JavaFX Application Thread] i.m.r.d.i.UserDetailDAOImpl : User details fetched with status : null
2024-07-06 11:32:58,681 INFO [JavaFX Application Thread] i.m.r.s.l.i.LoginServiceImpl : Completed fetching User details, user found : false
2024-07-06 11:32:58,681 INFO [JavaFX Application Thread] i.m.r.u.r.ServiceDelegateUtil : Registration Network Checker had been called → https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/actuator/health
2024-07-06 11:32:58,715 INFO [JavaFX Application Thread] i.m.r.u.r.AuthTokenUtilService : Fetching Auth Token and refresh token based on Login Mode >>> PASSWORD
2024-07-06 11:32:58,716 INFO [JavaFX Application Thread] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Creating the Key from Platform TPM
2024-07-06 11:33:03,811 INFO [JavaFX Application Thread] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Completed creating the Signing Key from Platform TPM
2024-07-06 11:33:03,824 INFO [JavaFX Application Thread] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Creating the Key from Platform TPM
2024-07-06 11:33:04,014 INFO [JavaFX Application Thread] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Completed Signing data using TPM
2024-07-06 11:33:04,015 INFO [JavaFX Application Thread] i.m.r.u.r.AuthTokenUtilService : Preparing URI for web-service >>>>> https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd
2024-07-06 11:33:04,019 INFO [JavaFX Application Thread] i.m.r.u.r.AuthTokenUtilService : Completed preparing URI for web-service >>>>>>> https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd
2024-07-06 11:33:04,141 INFO [JavaFX Application Thread] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Getting Asymmetric Key Creation from tpm
2024-07-06 11:33:04,274 INFO [JavaFX Application Thread] i.m.r.d.i.UserDetailDAOImpl : User entry not found for the logged in user to update roles
2024-07-06 11:33:04,289 INFO [Thread-9] i.m.r.c.a.LoginController : REGISTRATION - INITIAL_SYNC - LOGIN_CONTROLLER - REGISTRATION - REG - Handling all the sync activities before login
2024-07-06 11:33:04,290 INFO [Thread-9] i.m.r.u.r.ServiceDelegateUtil : Registration Network Checker had been called → https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/actuator/health
2024-07-06 11:33:04,301 INFO [Thread-9] i.m.r.s.l.i.LoginServiceImpl : REGISTRATION - LOGINSERVICE - REGISTRATION - REG - Started Initial sync
2024-07-06 11:33:04,302 INFO [Thread-9] i.m.r.s.s.i.PolicySyncServiceImpl : Entering into get public key method…
2024-07-06 11:33:04,302 INFO [Thread-9] i.m.r.u.r.ServiceDelegateUtil : Registration Network Checker had been called → https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/actuator/health
2024-07-06 11:33:04,310 WARN [Thread-9] i.m.r.s.BaseService : - REGISTRATION - REG - Ignoring pre-checks as its Initial sync
2024-07-06 11:33:04,310 INFO [Thread-9] i.m.r.s.s.i.PolicySyncServiceImpl : Calling getCertificate rest call with request params {applicationId=KERNEL, referenceId=SIGN}
2024-07-06 11:33:04,311 INFO [Thread-9] i.m.r.u.SoftwareUpdateHandler : Checking for current version started…
2024-07-06 11:33:04,311 INFO [Thread-9] i.m.r.u.SoftwareUpdateHandler : Checking for current version completed : 1.2.0.2
2024-07-06 11:33:04,313 INFO [Thread-9] i.m.r.u.a.RestClientAuthAdvice : Auth advice triggered to check add authZ token to web service request header…
2024-07-06 11:33:04,313 INFO [Thread-9] i.m.r.u.r.AuthTokenUtilService : fetchAuthToken invoked for triggerPoint >>>>> triggerPoint
2024-07-06 11:33:04,373 INFO [Thread-9] i.m.r.u.r.AuthTokenUtilService : Fetching Auth Token and refresh token based on Login Mode >>> PASSWORD
2024-07-06 11:33:04,373 INFO [Thread-9] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Creating the Key from Platform TPM
2024-07-06 11:33:04,374 INFO [Thread-9] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Creating the Key from Platform TPM
2024-07-06 11:33:04,457 INFO [Thread-9] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Completed Signing data using TPM
2024-07-06 11:33:04,457 INFO [Thread-9] i.m.r.u.r.AuthTokenUtilService : Preparing URI for web-service >>>>> https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd
2024-07-06 11:33:04,457 INFO [Thread-9] i.m.r.u.r.AuthTokenUtilService : Completed preparing URI for web-service >>>>>>> https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd
2024-07-06 11:33:04,527 INFO [Thread-9] i.m.k.c.s.i.TPMClientCryptoServiceImpl : ccSessionID - TPM - - Getting Asymmetric Key Creation from tpm
2024-07-06 11:33:04,624 INFO [Thread-9] i.m.r.d.i.UserDetailDAOImpl : User entry not found for the logged in user to update roles
2024-07-06 11:33:04,628 INFO [Thread-9] i.m.r.u.a.RestClientAuthAdvice : Adding authZ token to request header
2024-07-06 11:33:04,629 INFO [Thread-9] i.m.r.u.a.RestClientAuthAdvice : Adding of authZ token to request header completed
2024-07-06 11:33:04,643 ERROR [Thread-9] i.m.r.u.a.RestClientAuthAdvice : UNKNOWN ERROR >> https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/getCertificate?applicationId=KERNEL&version=1.2.0.2&referenceId=SIGN {}
org.springframework.web.client.HttpServerErrorException: 500 Internal Server Error

Dear @jose_escario ,

Welcome to community and thank you for reaching out. Will request you to explain your query a bit as to what you attempted to do and what was the flow and you faced this. This will help us understand it quickly and help you better.

Best Regards
Team MOSIP