# Update My Data page not rendering in Resident Portal

**URL:** <https://community.mosip.io/t/update-my-data-page-not-rendering-in-resident-portal/2498>\
**Category:** Support\
**Created:** [January 13, 2026, 5:09pm UTC](https://community.mosip.io/t/update-my-data-page-not-rendering-in-resident-portal/2498 "2026-01-13T17:09:53Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [January 13, 2026, 5:09pm UTC](https://community.mosip.io/t/update-my-data-page-not-rendering-in-resident-portal/2498/1 "2026-01-13T17:09:53Z")

</div>

Dear MOSIP Team,

The **Update My Data** page in Resident Portal is not rendering and loading indefinitely.

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/7/794c9b3c081adb792eb2e08bd5376338ff703562.png)

I can see these error logs in the resident service:

```auto
{"@timestamp":"2026-01-13T16:53:17.195Z","@version":"1","message":"user (offline verification done): null","logger_name":"io.mosip.kernel.auth.defaultadapter.helper.ValidateTokenHelper","thread_name":"http-nio-8099-exec-4","level":"INFO","level_value":20000,"appName":"resident","traceId":"4ab467dc4bc3868b","spanExportable":"false","X-Span-Export":"false","spanId":"4ab467dc4bc3868b","X-B3-SpanId":"4ab467dc4bc3868b","X-B3-TraceId":"4ab467dc4bc3868b"}
{"@timestamp":"2026-01-13T16:53:17.231Z","@version":"1","message":"Exception Root Cause: null ","logger_name":"io.mosip.kernel.core.exception.ExceptionUtils","thread_name":"http-nio-8099-exec-4","level":"ERROR","level_value":40000,"appName":"resident","traceId":"4ab467dc4bc3868b","spanExportable":"false","req.requestURI":"/resident/v1/identity/update-count","req.xForwardedFor":"10.67.22.139,10.78.146.186","X-Span-Export":"false","req.method":"GET","req.userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","spanId":"4ab467dc4bc3868b","X-B3-SpanId":"4ab467dc4bc3868b","X-B3-TraceId":"4ab467dc4bc3868b","req.remoteHost":"127.0.0.6","req.requestURL":"http://10.78.146.186/resident/v1/identity/update-count"}
{"@timestamp":"2026-01-13T16:53:17.232Z","@version":"1","message":"java.lang.NullPointerException\n\tat io.mosip.resident.service.impl.ProxyIdRepoServiceImpl.getRemainingUpdateCountByIndividualId(ProxyIdRepoServiceImpl.java:52)\n\tat io.mosip.resident.controller.ProxyIdRepoController.getRemainingUpdateCountByIndividualId(ProxyIdRepoController.java:63)\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.base/java.lang.reflect.Method.invoke(Method.java:566)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:209)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:136)\n\tat org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:102)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:877)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:783)\n\tat org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:991)\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:925)\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:974)\n\tat org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:866)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:634)\n\tat org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:851)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:741)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.servlet.resource.ResourceUrlEncodingFilter.doFilter(ResourceUrlEncodingFilter.java:60)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat ch.qos.logback.classic.helpers.MDCInsertingServletFilter.doFilter(MDCInsertingServletFilter.java:49)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.filterAndRecordMetrics(WebMvcMetricsFilter.java:158)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.filterAndRecordMetrics(WebMvcMetricsFilter.java:126)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:111)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat io.mosip.kernel.websub.api.filter.IntentVerificationFilter.doFilterInternal(IntentVerificationFilter.java:89)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.boot.actuate.web.trace.servlet.HttpTraceFilter.doFilterInternal(HttpTraceFilter.java:84)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat io.mosip.resident.config.ReqResFilter.doFilter(ReqResFilter.java:39)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat io.mosip.kernel.websub.api.filter.MultipleReadRequestBodyFilter.doFilter(MultipleReadRequestBodyFilter.java:28)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:119)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat io.mosip.kernel.auth.defaultadapter.filter.AuthFilter.successfulAuthentication(AuthFilter.java:253)\n\tat org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:240)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:66)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)\n\tat org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)\n\tat org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)\n\tat org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.HttpPutFormContentFilter.doFilterInternal(HttpPutFormContentFilter.java:109)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:81)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.cloud.sleuth.instrument.web.ExceptionLoggingFilter.doFilter(ExceptionLoggingFilter.java:48)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat brave.servlet.TracingFilter.doFilter(TracingFilter.java:86)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:200)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)\n\tat io.mosip.kernel.core.logger.config.SleuthValve.invoke(SleuthValve.java:36)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1627)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\n","logger_name":"io.mosip.resident.exception.ApiExceptionHandler","thread_name":"http-nio-8099-exec-4","level":"ERROR","level_value":40000,"appName":"resident","traceId":"4ab467dc4bc3868b","spanExportable":"false","req.requestURI":"/resident/v1/identity/update-count","req.xForwardedFor":"10.67.22.139,10.78.146.186","X-Span-Export":"false","req.method":"GET","req.userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","spanId":"4ab467dc4bc3868b","X-B3-SpanId":"4ab467dc4bc3868b","X-B3-TraceId":"4ab467dc4bc3868b","req.remoteHost":"127.0.0.6","req.requestURL":"http://10.78.146.186/resident/v1/identity/update-count"}
{"@timestamp":"2026-01-13T16:53:17.233Z","level":"ACCESS","level_value":70000,"traceId":"4ab467dc4bc3868b","statusCode":200,"req.requestURI":"/resident/v1/identity/update-count","bytesSent":154,"timeTaken":0.058,"appName":"resident","req.userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","req.xForwardedFor":"10.67.22.139,10.78.146.186","req.referer":"https://10.78.146.186/resident-ui/","req.method":"GET","req.remoteHost":"127.0.0.6"}
{"@timestamp":"2026-01-13T16:53:17.343Z","level":"ACCESS","level_value":70000,"traceId":"e3c58acf6a3f060c","statusCode":404,"req.requestURI":"/resident/v1/identity/get-pending-drafts/eng","bytesSent":176,"timeTaken":0.233,"appName":"resident","req.userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","req.xForwardedFor":"10.67.22.139,10.78.146.186","req.referer":"https://10.78.146.186/resident-ui/","req.method":"GET","req.remoteHost":"127.0.0.6"}

```

Could you please help on this.

Thanks & Regards,  
Durgesh

---

<div class="post-metadata">

**Author:** ![Kamesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/kamesh/32/851_2.png) [@Kamesh](https://community.mosip.io/u/Kamesh)\
**Post date:** [January 16, 2026, 7:35am UTC](https://community.mosip.io/t/update-my-data-page-not-rendering-in-resident-portal/2498/2 "2026-01-16T07:35:59Z")

</div>

Hi **Durgesh** ,

Thanks for reaching out.

The **same observation applies here as well**.

> [@Manage My VID in Resident Portal not Rendering](https://community.mosip.io/t/manage-my-vid-in-resident-portal-not-rendering/2496/2):
>
> Hi Durgesh Mahajan, Thanks for reaching out. From the error you shared, I observed that it originates from ResidentServiceImpl.java:2244, which corresponds to the v1.2.0.1 tag. Reference: [https://github.com/mosip/resident-services/blob/e98f241992fe89c319a8f8e60cff7d9cbb8b6e80/resident/resident-service/src/main/java/io/mosip/resident/service/impl/ResidentServiceImpl.java#L2244](https://github.com/mosip/resident-services/blob/e98f241992fe89c319a8f8e60cff7d9cbb8b6e80/resident/resident-service/src/main/java/io/mosip/resident/service/impl/ResidentServiceImpl.java#L2244) Please note that Resident UI is not supported in the v1.2.0.1 tag. Recommendation I recommend using the latest sup…

Please ensure that you are **careful with the Resident module compatibility** , as version mismatches can lead to similar errors.

Kindly verify that all the Resident -related modules are aligned as per the **[official compatibility matrix](https://docs.mosip.io/1.2.0/roadmap-and-releases/releases/resident-services-v0.9.1#id-6.-compatible-modules)** for the Resident Services version you are using.

Let me know if you need help validating the module versions or configuration setup.

Regards,  
**Kamesh Shekhar Prasad**  
Developer – Resident Portal

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/1X/f60a343830fe848c9a68e2d1cc654d0cb7fbbaf2.svg) [@system](https://community.mosip.io/u/system)\
**Post date:** [January 26, 2026, 7:36am UTC](https://community.mosip.io/t/update-my-data-page-not-rendering-in-resident-portal/2498/3 "2026-01-26T07:36:18Z")

</div>

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