# UIN data not syncing with IDA, empty identity\_cache and credential\_event\_store tables

**URL:** <https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320>\
**Category:** Platform\
**Created:** [September 25, 2025, 2:17pm UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320 "2025-09-25T14:17:18Z")\
**Posts on this page:** 15\
**Page:** 1

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [September 25, 2025, 2:17pm UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/1 "2025-09-25T14:17:18Z")

</div>

Dear MOSIP Team,

We’ve done MOSIP on-prem setup for v1.2.0.1. When I process a packet, UIN gets generated but it doesn’t reflect in mosip\_ida database as the identity\_cache and credential\_event\_store tables remain **empty.** Same issue is there when I upload certificates, I can see certificates in mosip\_keymgr db but they don’t reflect in other databases like mosip\_ida or mosip\_master.

This issue is in continuation with following issue:

> [@Auth Partner certificate not matching with signature header during esignet send otp](https://community.mosip.io/t/auth-partner-certificate-not-matching-with-signature-header-during-esignet-send-otp/2310/3):
>
> Hello @Durgesh Apologies for the delayed response. Regarding eSignet with MOSIPID plugin, eSignet invokes the IDA APIs for identity authentication. From the MOSIP IDA perspective, eSignet is considered an authentication partner. Therefore, you need to add the eSignet certificate to the ida.partner\_data table, rather than the relying party partner certificate. The certificate thumbprint used during signing is logged as follows: 56DB6953F3C7FBFD0A7052B17413D015935D16BAE17A30E82B0437F05E189AFB. …

we resolved the certificate signature not matching issue but the main root cause was that the data is not syncing properly. We suspect that there’s an issue with **websub**. Can anyone from Devops team help us on this?

Thanks,  
Durgesh

---

<div class="post-metadata">

**Author:** ![Varaniya1](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/varaniya1/32/1322_2.png) [@Varaniya1](https://community.mosip.io/u/Varaniya1)\
**Post date:** [September 26, 2025, 6:33am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/2 "2025-09-26T06:33:49Z")

</div>

Hi @Durgesh,

Thank you for reaching out to us.

Will connect you with devops team as you have requested to check meanwhile any logs you can share to debug to make sure whether the issue is from websub?

Also can you confirm the relevant event have been published from ID Repo to send data to IDA

Regards,  
Varaniya S

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [September 26, 2025, 7:18am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/3 "2025-09-26T07:18:06Z")

</div>

Hi @Varaniya1,

Thank you for the reply.

Here are the logs:

**Websub logs:**

```auto
127.0.0.6 - - [26/Sep/2025:06:56:21 +0000] "GET /hub/actuator/health HTTP/1.1" 200 215 "-" "kube-probe/1.32"
127.0.0.6 - - [26/Sep/2025:06:56:29 +0000] "POST /hub/?hub.mode=publish&hub.topic=mpartner-default-auth/CREDENTIAL_ISSUED HTTP/1.1" 200 17 "-" "Apache-HttpClient/4.5.6 (Java/11.0.16)"
127.0.0.6 - - [26/Sep/2025:06:56:31 +0000] "GET /hub/actuator/health HTTP/1.1" 200 215 "-" "kube-probe/1.32"

```

**IDA internal logs:**

```auto
{"@timestamp":"2025-09-26T06:56:22.850Z","@version":"1","message":"sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES","logger_name":"io.mosip.kernel.keymanager.hsm.health.HSMHealthCheck","thread_name":"http-nio-8093-exec-7","level":"INFO","level_value":20000,"appName":"id-authentication,id-authentication-internal","traceId":"a1b1e04e4359a76e","spanExportable":"false","req.requestURI":"/idauthentication/v1/internal/actuator/health","X-Span-Export":"false","req.method":"GET","req.userAgent":"kube-probe/1.32","spanId":"a1b1e04e4359a76e","X-B3-SpanId":"a1b1e04e4359a76e","X-B3-TraceId":"a1b1e04e4359a76e","req.remoteHost":"127.0.0.6","req.requestURL":"http://192.168.154.136:8093/idauthentication/v1/internal/actuator/health"}
2025-09-26 06:56:22.850 INFO [id-authentication,id-authentication-internal,a1b1e04e4359a76e,a1b1e04e4359a76e,false] 64 --- [nio-8093-exec-7] i.m.k.k.hsm.health.HSMHealthCheck : sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES
{"@timestamp":"2025-09-26T06:56:22.851Z","level":"ACCESS","level_value":70000,"traceId":"a1b1e04e4359a76e","statusCode":200,"req.requestURI":"/idauthentication/v1/internal/actuator/health","bytesSent":309,"timeTaken":0.049,"appName":"id-authentication,id-authentication-internal","req.userAgent":"kube-probe/1.32","req.xForwardedFor":"-","req.referer":"-","req.method":"GET","req.remoteHost":"127.0.0.6"}
{"@timestamp":"2025-09-26T06:56:32.606Z","@version":"1","message":"sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES","logger_name":"io.mosip.kernel.keymanager.hsm.health.HSMHealthCheck","thread_name":"http-nio-8093-exec-9","level":"INFO","level_value":20000,"appName":"id-authentication,id-authentication-internal","traceId":"ce8958b624c91a13","spanExportable":"false","req.requestURI":"/idauthentication/v1/internal/actuator/health","X-Span-Export":"false","req.method":"GET","req.userAgent":"kube-probe/1.32","spanId":"ce8958b624c91a13","X-B3-SpanId":"ce8958b624c91a13","X-B3-TraceId":"ce8958b624c91a13","req.remoteHost":"127.0.0.6","req.requestURL":"http://192.168.154.136:8093/idauthentication/v1/internal/actuator/health"}
2025-09-26 06:56:32.606 INFO [id-authentication,id-authentication-internal,ce8958b624c91a13,ce8958b624c91a13,false] 64 --- [nio-8093-exec-9] i.m.k.k.hsm.health.HSMHealthCheck : sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES
{"@timestamp":"2025-09-26T06:56:32.607Z","level":"ACCESS","level_value":70000,"traceId":"ce8958b624c91a13","statusCode":200,"req.requestURI":"/idauthentication/v1/internal/actuator/health","bytesSent":309,"timeTaken":0.016,"appName":"id-authentication,id-authentication-internal","req.userAgent":"kube-probe/1.32","req.xForwardedFor":"-","req.referer":"-","req.method":"GET","req.remoteHost":"127.0.0.6"}
{"@timestamp":"2025-09-26T06:56:32.809Z","@version":"1","message":"sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES","logger_name":"io.mosip.kernel.keymanager.hsm.health.HSMHealthCheck","thread_name":"http-nio-8093-exec-10","level":"INFO","level_value":20000,"appName":"id-authentication,id-authentication-internal","traceId":"61e3476eb7fcd531","spanExportable":"false","req.requestURI":"/idauthentication/v1/internal/actuator/health","X-Span-Export":"false","req.method":"GET","req.userAgent":"kube-probe/1.32","spanId":"61e3476eb7fcd531","X-B3-SpanId":"61e3476eb7fcd531","X-B3-TraceId":"61e3476eb7fcd531","req.remoteHost":"127.0.0.6","req.requestURL":"http://192.168.154.136:8093/idauthentication/v1/internal/actuator/health"}
2025-09-26 06:56:32.809 INFO [id-authentication,id-authentication-internal,61e3476eb7fcd531,61e3476eb7fcd531,false] 64 --- [io-8093-exec-10] i.m.k.k.hsm.health.HSMHealthCheck : sessionId - - healthCheck - READ_KEY_SUCCESS, Key Algorithm: AES
{"@timestamp":"2025-09-26T06:56:32.810Z","level":"ACCESS","level_value":70000,"traceId":"61e3476eb7fcd531","statusCode":200,"req.requestURI":"/idauthentication/v1/internal/actuator/health","bytesSent":309,"timeTaken":0.009,"appName":"id-authentication,id-authentication-internal","req.userAgent":"kube-probe/1.32","req.xForwardedFor":"-","req.referer":"-","req.method":"GET","req.remoteHost":"127.0.0.6"}

```

I can only see health check logs in ida-internal, the event is not being consumed here.

**Credential Service logs:**

```auto
{"@timestamp":"2025-09-26T06:56:29.584Z","@version":"1","message":"service-account-mosip-crereq-client - REQUEST_ID - 18f0144c-8629-48cf-95b1-d837c4856c9c - Building Event JSON Completed.","logger_name":"io.mosip.credentialstore.service.impl.CredentialStoreServiceImpl","thread_name":"http-nio-8095-exec-7","level":"INFO","level_value":20000,"appName":"credential-service,id-repository,application","traceId":"41d495c5fe728d45","spanExportable":"false","req.requestURI":"/v1/credentialservice/issue","X-Span-Export":"false","req.method":"POST","req.userAgent":"Apache-HttpClient/4.5.6 (Java/11.0.16)","spanId":"41d495c5fe728d45","X-B3-SpanId":"41d495c5fe728d45","X-B3-TraceId":"41d495c5fe728d45","req.remoteHost":"127.0.0.6","req.requestURL":"http://credential.idrepo/v1/credentialservice/issue"}
{"@timestamp":"2025-09-26T06:56:29.631Z","@version":"1","message":"published topic mpartner-default-auth/CREDENTIAL_ISSUED update at hub","logger_name":"io.mosip.kernel.websub.api.client.PublisherClientImpl","thread_name":"http-nio-8095-exec-7","level":"INFO","level_value":20000,"appName":"credential-service,id-repository,application","traceId":"41d495c5fe728d45","spanExportable":"false","req.requestURI":"/v1/credentialservice/issue","X-Span-Export":"false","req.method":"POST","req.userAgent":"Apache-HttpClient/4.5.6 (Java/11.0.16)","spanId":"41d495c5fe728d45","X-B3-SpanId":"41d495c5fe728d45","X-B3-TraceId":"41d495c5fe728d45","req.remoteHost":"127.0.0.6","req.requestURL":"http://credential.idrepo/v1/credentialservice/issue"}
{"@timestamp":"2025-09-26T06:56:29.631Z","@version":"1","message":"service-account-mosip-crereq-client - REQUEST_ID - 18f0144c-8629-48cf-95b1-d837c4856c9c - Publish the update successfully","logger_name":"io.mosip.credentialstore.util.WebSubUtil","thread_name":"http-nio-8095-exec-7","level":"INFO","level_value":20000,"appName":"credential-service,id-repository,application","traceId":"41d495c5fe728d45","spanExportable":"false","req.requestURI":"/v1/credentialservice/issue","X-Span-Export":"false","req.method":"POST","req.userAgent":"Apache-HttpClient/4.5.6 (Java/11.0.16)","spanId":"41d495c5fe728d45","X-B3-SpanId":"41d495c5fe728d45","X-B3-TraceId":"41d495c5fe728d45","req.remoteHost":"127.0.0.6","req.requestURL":"http://credential.idrepo/v1/credentialservice/issue"}
{"@timestamp":"2025-09-26T06:56:29.663Z","level":"ACCESS","level_value":70000,"traceId":"41d495c5fe728d45","statusCode":200,"req.requestURI":"/v1/credentialservice/issue","bytesSent":2646,"timeTaken":3.080,"appName":"credential-service,id-repository,application","req.userAgent":"Apache-HttpClient/4.5.6 (Java/11.0.16)","req.xForwardedFor":"-","req.referer":"-","req.method":"POST","req.remoteHost":"127.0.0.6"}

```

I can see the topic `mpartner-default-auth/CREDENTIAL_ISSUED` being published from credential service.

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [September 29, 2025, 9:24am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/4 "2025-09-29T09:24:46Z")

</div>

Hi @Varaniya1,

Could you please connect me with devops team?

Thanks,  
Durgesh

---

<div class="post-metadata">

**Author:** ![dhanendra06](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/dhanendra06/32/1037_2.png) [@dhanendra06](https://community.mosip.io/u/dhanendra06)\
**Post date:** [October 7, 2025, 6:26am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/5 "2025-10-07T06:26:05Z")

</div>

Hi Durgesh, please check in Kafka UI if the subscriber is empty. If the subscriber is inactive or unstable, events will not be delivered.

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 8, 2025, 5:08am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/6 "2025-10-08T05:08:38Z")

</div>

Hi @dhanendra06 ,

Thank you for the reply.

I can see that there are no consumers for the topic.

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/e/ef50a318ebd8b75ff6d396c4bc99894b805c7a64.png)

I restarted the ida pods but in the logs of ida-internal I can see

```auto
Subscribed to topic: mpartner-default-auth/CREDENTIAL_ISSUED

```

But still the consumers list for the topic is empty on Kafka-UI

Here are the logs of ida-internal:

```auto
2025-10-08 04:32:55.180 INFO [id-authentication,id-authentication-internal,,,] 64 --- [ask-scheduler-6] i.m.a.c.s.w.i.IdChangeEventsInitializer : sessionId - doSubscribe - IdChangeEventsInitializer - Initializing Internal Auth subscribptions..
{"@timestamp":"2025-10-08T04:32:55.209Z","@version":"1","message":"subscribing for topic mpartner-default-auth/CREDENTIAL_ISSUED at hub","logger_name":"io.mosip.kernel.websub.api.client.SubscriberClientImpl","thread_name":"task-scheduler-6","level":"INFO","level_value":20000,"appName":"id-authentication,id-authentication-internal"}
2025-10-08 04:32:55.209 INFO [id-authentication,id-authentication-internal,,,] 64 --- [ask-scheduler-6] i.m.k.w.api.client.SubscriberClientImpl : subscribing for topic mpartner-default-auth/CREDENTIAL_ISSUED at hub
{"@timestamp":"2025-10-08T04:32:55.210Z","@version":"1","message":"sessionId - subscribeForCredentialIssueanceEvents - - Subscribed to topic: mpartner-default-auth/CREDENTIAL_ISSUED","logger_name":"io.mosip.authentication.common.service.websub.impl.IdChangeEventsInitializer","thread_name":"task-scheduler-6","level":"INFO","level_value":20000,"appName":"id-authentication,id-authentication-internal"}
2025-10-08 04:32:55.210 INFO [id-authentication,id-authentication-internal,,,] 64 --- [ask-scheduler-6] i.m.a.c.s.w.i.IdChangeEventsInitializer : sessionId - subscribeForCredentialIssueanceEvents - - Subscribed to topic: mpartner-default-auth/CREDENTIAL_ISSUED

```

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 10, 2025, 7:39am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/7 "2025-10-10T07:39:54Z")

</div>

Hi @dhanendra06 ,

I even restarted websub, but still the issue persists, also I can see these consumers having state **Empty.**

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/a/a2b9d70ad92247adf0fa7b81560db84f3f0ebc86.png)

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 13, 2025, 10:16am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/8 "2025-10-13T10:16:47Z")

</div>

Hi @dhanendra06 ,

Could you please check this?

---

<div class="post-metadata">

**Author:** ![dhanendra06](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/dhanendra06/32/1037_2.png) [@dhanendra06](https://community.mosip.io/u/dhanendra06)\
**Post date:** [October 13, 2025, 11:02am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/9 "2025-10-13T11:02:53Z")

</div>

Hi @Durgesh, if you need to restart the websub services, please follow this sequence:

1. **consolidator-websub-service**

2. **websub-service**

Once the consolidator pod is up and running, then restart the websub service, followed by the dependent services in sequential order then check the mpartner-default-auth/CREDENTIAL\_ISSUED consumer it must be stable after restarting all the services

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 13, 2025, 1:13pm UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/10 "2025-10-13T13:13:39Z")

</div>

Hi @dhanendra06 ,

Thank you for the response.

I restarted the services as per the sequence suggested by you:

Consolidator, Websub-service followed by Idrepo and IDA.

But still I cannot see any consumer called **mpartner-default-auth/CREDENTIAL\_ISSUED.**

These are all the consumer groups for your reference:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/8/80824fdb5c50c823db58ec84080b6916660e88e7.png)

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/1/1a3bd4eb5efd80beb4afe0b7adbd730557dfd706.png)

There’s a topic **mpartner\_default\_auth\_CREDENTIAL\_ISSUED** but it has **No active consumer groups.**

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/f/f01abd04c6c625a849961051fabbaaa9e94a372a.png)

These are subscription logs for your reference:

**Websub-service**  **logs:**

```auto
time = 2025-10-13T12:35:24.926Z level = INFO module = mosip/kafkaHub message = "Subscription request received" payload = {"hub":"http://0.0.0.0:9191/hub","hubMode":"subscribe","hubCallback":"http://ida-internal.ida/idauthentication/v1/internal/callback/idchange/credential_issued/mpartner-default-auth","hubTopic":"mpartner-default-auth/CREDENTIAL_ISSUED","hubLeaseSeconds":"864000","hubSecret":"doqeMxfDwC5njh/bGKk8mYHyMQG39V4KyKZPfy8IXQg=","hub.mode":"subscribe"}
127.0.0.6 - - [13/Oct/2025:12:35:24 +0000] "POST /hub/ HTTP/1.1" 202 0 "-" "Apache-HttpClient/4.5.6 (Java/11.0.16)"
time = 2025-10-13T12:35:24.928Z level = INFO module = mosip/kafkaHub message = "Validation done before sending intent verification" payload = {"hub":"http://0.0.0.0:9191/hub","hubMode":"subscribe","hubCallback":"http://ida-internal.ida/idauthentication/v1/internal/callback/idchange/credential_issued/mpartner-default-auth","hubTopic":"mpartner-default-auth/CREDENTIAL_ISSUED","hubLeaseSeconds":"864000","hubSecret":"doqeMxfDwC5njh/bGKk8mYHyMQG39V4KyKZPfy8IXQg=","hub.mode":"subscribe"}
time = 2025-10-13T12:35:24.970Z level = INFO module = mosip/kafkaHub message = "Subscription Intent verfication done and stored to kafka" payload = {"verificationSuccess":true,"hub":"http://0.0.0.0:9191/hub","hubMode":"subscribe","hubCallback":"http://ida-internal.ida/idauthentication/v1/internal/callback/idchange/credential_issued/mpartner-default-auth","hubTopic":"mpartner-default-auth/CREDENTIAL_ISSUED","hubLeaseSeconds":"864000","hubSecret":"cipher{TGaYf2NtR/qKphowZGx5sxNbaQXjV6UgJ/phiGIlCJSwbtwW7gR8Kb8q5x69i0t+}","consumerGroup":"mpartner_default_auth_CREDENTIAL_ISSUED ___http___ ida_internal_ida_idauthentication_v1_internal_callback_idchange_credential_issued_mpartner_default_auth___23533735_125648717d"}

```

**Consolidator**  **logs:**

```auto
time = 2025-10-13T12:06:11.445Z level = INFO module = mosip/consolidatorService message = "websub event received in consolidator" payload = "{\"verificationSuccess\":true, \"hub\":\"http://0.0.0.0:9191/hub\", \"hubMode\":\"subscribe\", \"hubCallback\":\"http://ida-internal.ida/idauthentication/v1/internal/callback/idchange/credential_issued/mpartner-default-auth\", \"hubTopic\":\"mpartner-default-auth/CREDENTIAL_ISSUED\", \"hubLeaseSeconds\":\"864000\", \"hubSecret\":\"cipher{TzyKUkS219RiHVYZd56DiH8yinyXSmjarDJzGODRXxkY8nLaDLePa0tUiQxqdVhj}\", \"consumerGroup\":\"mpartner_default_auth_CREDENTIAL_ISSUED ___http___ ida_internal_ida_idauthentication_v1_internal_callback_idchange_credential_issued_mpartner_default_auth___23514258_089065336d\"}"

```

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 14, 2025, 10:37am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/11 "2025-10-14T10:37:19Z")

</div>

Hi @dhanendra06 ,

Could you please help me here?

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 16, 2025, 4:48am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/12 "2025-10-16T04:48:54Z")

</div>

Hi @dhanendra06 ,

Could you please setup a call if possible?

---

<div class="post-metadata">

**Author:** ![Durgesh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/durgesh/32/1687_2.png) [@Durgesh](https://community.mosip.io/u/Durgesh)\
**Post date:** [October 22, 2025, 11:16am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/13 "2025-10-22T11:16:03Z")

</div>

Hi @dhanendra06 @Varaniya1,

Could you please help me on this?

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<div class="post-metadata">

**Author:** ![dhanendra06](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/dhanendra06/32/1037_2.png) [@dhanendra06](https://community.mosip.io/u/dhanendra06)\
**Post date:** [October 23, 2025, 11:47am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/14 "2025-10-23T11:47:42Z")

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@Varaniya Could you please schedule a call as per the request.

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**Author:** ![system](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/1X/f60a343830fe848c9a68e2d1cc654d0cb7fbbaf2.svg) [@system](https://community.mosip.io/u/system)\
**Post date:** [November 2, 2025, 11:47am UTC](https://community.mosip.io/t/uin-data-not-syncing-with-ida-empty-identity-cache-and-credential-event-store-tables/2320/15 "2025-11-02T11:47:54Z")

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