# Regclient error

**URL:** <https://community.mosip.io/t/regclient-error/1031>\
**Category:** Support\
**Created:** [February 15, 2024, 2:29pm UTC](https://community.mosip.io/t/regclient-error/1031 "2024-02-15T14:29:34Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![alex-mbolonzi](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/alex-mbolonzi/32/933_2.png) [@alex-mbolonzi](https://community.mosip.io/u/alex-mbolonzi)\
**Post date:** [February 15, 2024, 2:29pm UTC](https://community.mosip.io/t/regclient-error/1031/1 "2024-02-15T14:29:34Z")

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Hi,

I am pretty new to the MOSIP platfrom, I am currently getting the error

“Error: INSTALLATION FAILED: Get “[https://6E2E2C992F8A6FAC32375B38DCA9D1AC.gr7.us-east-1.eks.amazonaws.com/apis/apps/v1/namespaces/regclient/deployments/regclient](https://6E2E2C992F8A6FAC32375B38DCA9D1AC.gr7.us-east-1.eks.amazonaws.com/apis/apps/v1/namespaces/regclient/deployments/regclient)”: context deadline exceeded”

while trying to install the regclient module, anyone know what the issue might be?

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**Author:** ![sanchi-singh24](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/sanchi-singh24/32/538_2.png) [@sanchi-singh24](https://community.mosip.io/u/sanchi-singh24)\
**Post date:** [February 19, 2024, 7:04am UTC](https://community.mosip.io/t/regclient-error/1031/2 "2024-02-19T07:04:38Z")

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Hi @alex-mbolonzi

Thanks for sharing your query with us we will be able to help you here but before that can you let us know if this is a local deployment in your system which branch are you using and which version?

@HimajaDhanyamraju2 Can you please look into this asap.

Best Regards,  
Team MOSIP

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<div class="post-metadata">

**Author:** ![alex-mbolonzi](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/alex-mbolonzi/32/933_2.png) [@alex-mbolonzi](https://community.mosip.io/u/alex-mbolonzi)\
**Post date:** [February 19, 2024, 7:29am UTC](https://community.mosip.io/t/regclient-error/1031/3 "2024-02-19T07:29:28Z")

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Hi @sanchi-singh24

I am using [GitHub - mosip/mosip-infra: MOSIP deployment Infrastructure repo](https://github.com/mosip/mosip-infra) -b v1.2.0.1-B3 and I am deploying on AWS.

Thank you.

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<div class="post-metadata">

**Author:** ![sanchi-singh24](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/sanchi-singh24/32/538_2.png) [@sanchi-singh24](https://community.mosip.io/u/sanchi-singh24)\
**Post date:** [February 19, 2024, 8:40am UTC](https://community.mosip.io/t/regclient-error/1031/4 "2024-02-19T08:40:12Z")

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Thanks, @alex-mbolonzi for sharing the info our team will look into this.

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**Author:** ![syed.salman](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/syed.salman/32/25_2.png) [@syed.salman](https://community.mosip.io/u/syed.salman)\
**Post date:** [February 21, 2024, 3:35pm UTC](https://community.mosip.io/t/regclient-error/1031/5 "2024-02-21T15:35:33Z")

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Dear @alex-mbolonzi

Could you kindly furnish additional details regarding the present issue?

If the regclient pods are indeed crashing, would you be able to furnish the logs of the affected regclient pod? You can obtain the pod name using the following command:

```auto
kubectl -n regclient get pods

```

Subsequently, please provide the logs of the pods with the following command:

```auto
kubectl -n regclient logs <pod-name> --previous

```

Furthermore, could you please provide a screenshot depicting the failure of the installation script? Additionally, I’ve observed that SSL certificates have not been configured for the environment, and it would be beneficial to address this matter as well.

Thank you for your cooperation.

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<div class="post-metadata">

**Author:** ![alex-mbolonzi](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/alex-mbolonzi/32/933_2.png) [@alex-mbolonzi](https://community.mosip.io/u/alex-mbolonzi)\
**Post date:** [February 22, 2024, 5:15am UTC](https://community.mosip.io/t/regclient-error/1031/6 "2024-02-22T05:15:30Z")

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Hi @syed.salman,

I was able to resolve the issue by using the chart version 12.0.1-B2

Thank you for reaching out.

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<div class="post-metadata">

**Author:** ![sanchi-singh24](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/sanchi-singh24/32/538_2.png) [@sanchi-singh24](https://community.mosip.io/u/sanchi-singh24)\
**Post date:** [February 23, 2024, 1:05pm UTC](https://community.mosip.io/t/regclient-error/1031/7 "2024-02-23T13:05:25Z")

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Closed on February 23, 2024, 1:05pm UTC