# Packets-failing-during-biometric-verification-with-system-exception **URL:** \ **Category:** Support\ **Created:** [April 9, 2026, 9:55am UTC](https://community.mosip.io/t/packets-failing-during-biometric-verification-with-system-exception/2637 "2026-04-09T09:55:02Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![Johnny](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@Johnny](https://community.mosip.io/u/Johnny)\ **Post date:** [April 15, 2026, 10:31am UTC](https://community.mosip.io/t/packets-failing-during-biometric-verification-with-system-exception/2637/3 "2026-04-15T10:31:20Z")
Hi @mrudula_ch I have moved beyond this point: I have successfully generated the UIN! I’ve verified this via the Postgres database and Mock-SMTP logs (attached below), where the status for the registration IDs shows as **ACTIVATED** and the notification emails have been triggered. **Current Status:** - **Database:** `mosip_idrepo` confirms UIN generation and activation. - **Reg-Proc:** `registration_transaction` shows `UIN_GENERATOR` and `FINALIZATION` as `SUCCESS`. - **Notifications:** Mock-SMTP captures the “UIN Generated” emails for the residents. segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_idrepo -c “SELECT uin FROM uin WHERE reg\_id=‘34925912752974’;” ```auto uin ``` ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 527\_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqgKhJFAFCTd\_C1tiCRvTCQRPQLAHcJ48dt2I496oSqYN70KcrZZBB\_fmoEPpcI8KjrJqmpCQ-tug3ia6xR0qx2vgykxHMvcn4BuY8u9bp1oIS3567X9XwaPcrXE4mGy5veMRCclwQK8zdqa2n8ggouxPcB0Kwe8omUteZHmYMSUGzy3Xz7YZmMeVeVfWjTzUSCXcPswLm8XHLGwiJ96SzEQKcuDXEy-Ega5M9\_57UHm3oBG81aiCxNzHoJdvryDp7LISv7-iJXgOQzjA6bUeQokvK8LqL-4JOHh-GF6GYPL4bmoFksJnHr1Pigcoz6uNTDxz7xlqmf9pZiTDmj8\_8DLI0tFWV9TUExJVFRFUiN7X5QUXIk3iOFyzfVXavk-qgKDrFT2eQvDaA (1 row) segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_idrepo -c “SELECT uin FROM uin WHERE reg\_id=‘60175829503985’;” ```auto uin ``` ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 127\_Yu42KPj5vkDb1PiU1MEWgp0CAD5cd32kbmRZmiyArqg9ocMw6elKi2OmnRrkr9fdjjnH5XzYqsLUNloMU2pCzTsY\_FJXK8vF04Vfmqtp9HtW\_l2GhJhuqyh0r\_XWZMvr6TiIm2aqnOIuAbtveYI9b7znycQBGaEg3cCUfEkJkYyEuF7lDZDM7sAF\_qz8Pe2ueQdY21YPz3Rxp\_-cXBf2U1u\_NOYjhEuA5xjvYUcbbQzHBf9eo3C6EzScKFPBMuhde-8MA6ZPU0eMmlqQInl7hMEr70UppaHnOnss0iMsKVOLtwovJ7B63ZUpOgS5S-QwnP6E7WL3pKVcImTlv3nznPmlX0Io9Xtr4QcFlUKsy0lruHkNpztSuZTvkSM8hCkCI0tFWV9TUExJVFRFUiNu0VVV-Em5-1MMyNhl\_\_yQkg4Bev4Uv5D7Vw (1 row) segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_idrepo -c “SELECT uin\_ref\_id, reg\_id, status\_code, cr\_dtimes FROM uin WHERE reg\_id=‘34925912752974’;” ```auto uin_ref_id | reg_id | status_code | cr_dtimes ``` --------------------------------------±---------------±------------±--------------------------- edb3853d-206f-543e-b67b-9bd29e72f307 | 34925912752974 | ACTIVATED | 2026-04-13 16:26:49.589073 (1 row) segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_idrepo -c “SELECT uin\_ref\_id, reg\_id, status\_code, cr\_dtimes FROM uin WHERE reg\_id=‘60175829503985’;” ```auto uin_ref_id | reg_id | status_code | cr_dtimes ``` --------------------------------------±---------------±------------±--------------------------- 6c8c78bb-9530-525e-b8ca-7c31077a7604 | 60175829503985 | ACTIVATED | 2026-04-13 18:42:04.242658 (1 row) segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_regprc -c “SELECT trn\_type\_code, status\_code, status\_comment, cr\_dtimes FROM registration\_transaction WHERE reg\_id=‘34925912752974’ ORDER BY cr\_dtimes DESC LIMIT 15;” ```auto trn_type_code | status_code | status_comment | cr_dtimes ``` --------------------------±------------±---------------------------------------------------------------------±--------------------------- INTERNAL\_WORKFLOW\_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE\_AS\_PROCESSED | 2026-04-13 16:26:50.705313 PRINT\_SERVICE | PROCESSED | Print request submitted | 2026-04-13 16:26:50.555013 FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 16:26:50.032664 BIOMETRIC\_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 16:26:48.800136 UIN\_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 16:26:41.965644 BIOGRAPHIC\_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 16:26:39.290931 BIOGRAPHIC\_VERIFICATION | IN\_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 16:26:34.643394 DEMOGRAPHIC\_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 16:26:34.110873 QUALITY\_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 16:26:33.218264 OPERATOR\_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 16:26:31.870045 CMD\_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 16:26:31.565615 PACKET\_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 16:26:30.829301 VALIDATE\_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 16:26:30.261949 UPLOAD\_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 16:26:26.303012 SECUREZONE\_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 16:26:22.90176 (15 rows) segun@mosip-wireguardbastionhost1:~$ kubectl exec -n postgres postgres-postgresql-0 – env PGPASSWORD=tkP8ITpNVh psql -U postgres -d mosip\_regprc -c “SELECT trn\_type\_code, status\_code, status\_comment, cr\_dtimes FROM registration\_transaction WHERE reg\_id=‘60175829503985’ ORDER BY cr\_dtimes DESC LIMIT 15;” ```auto trn_type_code | status_code | status_comment | cr_dtimes ``` --------------------------±------------±---------------------------------------------------------------------±--------------------------- INTERNAL\_WORKFLOW\_ACTION | PROCESSED | Packet processing completed with action code : COMPLETE\_AS\_PROCESSED | 2026-04-13 18:42:05.10038 PRINT\_SERVICE | PROCESSED | Print request submitted | 2026-04-13 18:42:04.978065 FINALIZATION | SUCCESS | idrepo draft was published successfuly | 2026-04-13 18:42:04.470166 BIOMETRIC\_EXTRACTION | SUCCESS | biometric extaction was successful | 2026-04-13 18:42:03.625262 UIN\_GENERATOR | SUCCESS | UIN Generated Successfully | 2026-04-13 18:41:57.73261 BIOGRAPHIC\_VERIFICATION | SUCCESS | Biometric Deduplication is Successful | 2026-04-13 18:41:54.996503 BIOGRAPHIC\_VERIFICATION | IN\_PROGRESS | Biometric Deduplication In-Progress | 2026-04-13 18:41:51.109922 DEMOGRAPHIC\_VERIFICATION | SUCCESS | Demo Dedupe is Successful | 2026-04-13 18:41:50.517564 QUALITY\_CLASSIFIER | SUCCESS | Biometric Quality Check is Successful | 2026-04-13 18:41:49.822696 OPERATOR\_VALIDATION | SUCCESS | OPERATOR Validation is Successful | 2026-04-13 18:41:48.349212 CMD\_VALIDATION | SUCCESS | CMD Validation is Successful | 2026-04-13 18:41:48.079279 PACKET\_CLASSIFICATION | SUCCESS | Packet Classification is Successful | 2026-04-13 18:41:47.112625 VALIDATE\_PACKET | SUCCESS | Packet Validation is Successful | 2026-04-13 18:41:46.555943 UPLOAD\_PACKET | SUCCESS | Packet is Uploaded to Packet Store | 2026-04-13 18:41:41.949791 SECUREZONE\_NOTIFICATION | SUCCESS | Notification received to securezone | 2026-04-13 18:41:38.517 (15 rows) You can also see the mock-smtp message I got: -- ```auto { key: 'to', line: 'To: debby@gmail.com' }, { key: 'message-id', line: 'Message-ID: <765970451.53.1776097613968@notifier-56968c79d-gfg9q>' }, { key: 'subject', line: 'Subject: UIN Generated' }, { key: 'mime-version', line: 'MIME-Version: 1.0' }, { key: 'content-type', line: 'Content-Type: multipart/mixed; \\r\\n' + '\\tboundary="----=\_Part_51_19751565.1776097613858"' } ``` ], html: ‘Dear $name\_eng, Your UIN for Registration ID: 34925912752974 has been successfully generated and will reach soon at your postal address. Thank You’, subject: ‘UIN Generated’, date: 2026-04-13T16:26:53.000Z, to: { ```auto value: \[\[Object\] \], html: 'debby@gmail.com', text: 'debby@gmail.com' ``` -- { type: ‘SMS’, date: ‘2026-04-13T18:36:15.161Z’, to: { text: ‘8023068150’ }, from: { text: ‘AD-MOSIP’ }, subject: ‘SMS: Please find the OTP 111111’, text: ‘Please find the OTP 111111’ } { type: ‘SMS’, date: ‘2026-04-13T18:39:04.098Z’, to: { text: ‘8023068150’ }, from: { text: ‘AD-MOSIP’ }, subject: ‘SMS: Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ + ```auto 'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée', ``` text: ‘Your Pre-Registration for UIN is Completed Successfully on 13 Apr 2026 at 12:09AM. Your ID is %2360175829503985. Appointment is scheduled for 2026-05-12 at 09:30 AM. you will also receive the details on your registered email address\n’ + ```auto 'Votre pré-inscription pour UIN est terminée avec succès sur 13 Apr 2026 à 12:09AM. Votre ID est %23 60175829503985. Le rendez-vous est prévu pour 2026-05-12 à 09:30 AM. vous recevrez également les détails sur votre adresse email enregistrée' ``` } OK we are done! { attachments: [], headers: Map(7) { -- ```auto line: 'Content-Type: multipart/mixed; \\r\\n' + '\\tboundary="----=\_Part_54_1736581520.1776105544054"' } ``` ], html: ‘Dear Bamikole,\n’ + ```auto 'Your $ApplicationDetails application is completed successfully on 13 Apr 2026 at 12:09AM.\\n' + 'Your application id is $ApplicationId.\\n' + 'Appointment is scheduled for 2026-05-12 at 09:30 AM \\n' + 'in Registration Center Center A Ben Mansour at Registration Center Address \\n' + 'P4238 Ben Mansour MyCountry.\\n' + '\\n' + ``` -- ```auto value: \[Array\], html: 'bamikole@gmail.com', text: 'bamikole@gmail.com' }, 'message-id' => '<663767597.62.1776105727683@notifier-56968c79d-gfg9q>', 'subject' => 'UIN Generated', 'mime-version' => '1.0', 'content-type' => { value: 'multipart/mixed', params: \[Object\] } ``` }, headerLines: [ ```auto { ``` -- ```auto { key: 'to', line: 'To: bamikole@gmail.com' }, { key: 'message-id', line: 'Message-ID: <663767597.62.1776105727683@notifier-56968c79d-gfg9q>' }, { key: 'subject', line: 'Subject: UIN Generated' }, { key: 'mime-version', line: 'MIME-Version: 1.0' }, { key: 'content-type', line: 'Content-Type: multipart/mixed; \\r\\n' + '\\tboundary="----=\_Part_60_506807143.1776105727576"' } ``` ], html: ‘Dear $name\_eng, Your UIN for Registration ID: 60175829503985 has been successfully generated and will reach soon at your postal address. Thank You’, subject: ‘UIN Generated’, date: 2026-04-13T18:42:07.000Z, to: { ```auto value: \[\[Object\] \], html: 'bamikole@gmail.com', text: 'bamikole@gmail.com' ``` **The Issue:** I am now trying to view the UIN through the **Resident Portal**. However, whenever I click the **“Get My UIN”** button, the page fails to load. Could you provide some insight into why the Resident Portal might not be fetching this data: And secondly, how do we or where do we get the UIN? ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/a/a4acd05ed9aa858ae46d8cd3d17d6499339afccf.png) ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/b/b67e789cf84d060c1cb6954cd249803d513fb52f.png) Regards, John --- _[View the full topic](https://community.mosip.io/t/packets-failing-during-biometric-verification-with-system-exception/2637)._