# OTP not received **URL:** \ **Category:** Support\ **Tags:** pre-registration\ **Created:** [September 21, 2023, 12:06pm UTC](https://community.mosip.io/t/otp-not-received/798 "2023-09-21T12:06:48Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [September 21, 2023, 12:06pm UTC](https://community.mosip.io/t/otp-not-received/798/1 "2023-09-21T12:06:48Z")
Hi Team, I completed pre-registration on-prem setup, but after logging in, I did not receive an OTP. I checked junk folder also, mock-smtp is up and running, but no error shows, which service needs to check error logs. Please help on this. ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/1X/d27d366c075f84cb56914333eca129364e317e11.png) ---
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [September 22, 2023, 5:23am UTC](https://community.mosip.io/t/otp-not-received/798/2 "2023-09-22T05:23:42Z")
how to enable OTP and SMTP services. We used config server repo 1.2.0.1-B3, the latest tagged version. Chart version: config-server-12.0.1-B3. We are using a public repo. The config-server repo has the values **mosip.kernel.auth.proxy-otp=true** and **mosip.preregistration.captcha.enable=false**. How do I change this default value? We need to enable OTP and Captcha service. ---
**Author:** ![sanchi-singh24](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/sanchi-singh24/32/538_2.png) [@sanchi-singh24](https://community.mosip.io/u/sanchi-singh24)\ **Post date:** [September 22, 2023, 7:53am UTC](https://community.mosip.io/t/otp-not-received/798/3 "2023-09-22T07:53:08Z")
Hi @bal_sam Regarding OTP services for pre-registration @aihamh will be the right person to guide you through the steps to be followed to fix this. Best Regards, Team MOSIP