# Master data services are down **URL:** \ **Category:** Support\ **Created:** [August 19, 2024, 7:38am UTC](https://community.mosip.io/t/master-data-services-are-down/1521 "2024-08-19T07:38:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ali\_shaik](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/ali_shaik/32/1194_2.png) [@ali\_shaik](https://community.mosip.io/u/ali_shaik)\ **Post date:** [August 19, 2024, 7:38am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/1 "2024-08-19T07:38:23Z")
Hi team, We successfully deployed the MOSIP setup on AWS, and it was functioning well, allowing us to create IDs. However, recently, the master data services began failing unexpectedly, which is causing other dependent services to go down. Attached are the relevant logs; we need assistance in resolving this issue. > **[masterdata-5555c89b4f-rpprl\_masterdata.log](https://wetransfer.com/downloads/d7dd13df61538d515345865c8aa54f5e20240819073750/c90b7e)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![svahsek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/svahsek/32/1098_2.png) [@svahsek](https://community.mosip.io/u/svahsek)\ **Post date:** [August 19, 2024, 8:29am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/2 "2024-08-19T08:29:03Z")
Dear @ali_shaik , Thank you for reaching out, Let me ask one of our expert colleagues to help you on this. Best Regards Team MOSIP ---
**Author:** ![ali\_shaik](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/ali_shaik/32/1194_2.png) [@ali\_shaik](https://community.mosip.io/u/ali_shaik)\ **Post date:** [August 21, 2024, 4:55am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/3 "2024-08-21T04:55:58Z")
Hi @svahsek, could you please take this as priority as we have the demos pending. I’m up for a call to navigate you through the things if required. Please let me know. Thank you. ---
**Author:** ![syed.salman](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/syed.salman/32/25_2.png) [@syed.salman](https://community.mosip.io/u/syed.salman)\ **Post date:** [August 23, 2024, 7:30am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/4 "2024-08-23T07:30:07Z")
@ali_shaik Could you kindly provide additional details about the environment? Specifically, I would like to know: - Which version of MOSIP is being used? - Which version of the master data service is deployed? - Is the deployed MOSIP based on a released version (i.e., docker images deployed is from `mosipid` images )? ---
**Author:** ![ali\_shaik](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/ali_shaik/32/1194_2.png) [@ali\_shaik](https://community.mosip.io/u/ali_shaik)\ **Post date:** [August 23, 2024, 8:08am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/5 "2024-08-23T08:08:22Z")
Hi @syed.salman , please find the required details below - Which version of MOSIP is being used? – **1.2.0.1-B3** - Which version of the master data service is deployed? – **mosipqa/kernel-masterdata-service:develop** - Is the deployed MOSIP based on a released version (i.e., docker images deployed is from `mosipid` images )? – **mosipqa** ---
**Author:** ![syed.salman](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/syed.salman/32/25_2.png) [@syed.salman](https://community.mosip.io/u/syed.salman)\ **Post date:** [August 23, 2024, 1:05pm UTC](https://community.mosip.io/t/master-data-services-are-down/1521/6 "2024-08-23T13:05:16Z")
@ali_shaik please revert the image to `mosipid/kernel-masterdata-service:1.2.0.1-B3` image. ---
**Author:** ![ali\_shaik](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/ali_shaik/32/1194_2.png) [@ali\_shaik](https://community.mosip.io/u/ali_shaik)\ **Post date:** [August 26, 2024, 9:44am UTC](https://community.mosip.io/t/master-data-services-are-down/1521/7 "2024-08-26T09:44:00Z")
hi @syed.salman , Tried with the suggested image, getting the below error `ErrImagePull (rpc error: code = NotFound desc = failed to pull and unpack image "docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3": failed to resolve reference "docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3": docker.io/mosipid/kernel-masterdata-service:1.2.0.1-B3: not found)` ---
**Author:** ![syed.salman](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/syed.salman/32/25_2.png) [@syed.salman](https://community.mosip.io/u/syed.salman)\ **Post date:** [August 26, 2024, 2:34pm UTC](https://community.mosip.io/t/master-data-services-are-down/1521/8 "2024-08-26T14:34:58Z")
@ali_shaik please redeploy masterdata-service via helm with the released version i.e., `12.0.1-B2` Command to uninstall existing deployment: ```auto helm -n kernel delete masterdata ``` Command to install masterdata service via helm: - Ensure to update the domain name i.e., `sandbox.xyz.net` in the below command - Run the below command to deploy masterdata: ```auto helm -n kernel install masterdata mosip/masterdata --set istio.corsPolicy.allowOrigins\[0\].exact=https://sandbox.xyz.net --version 12.0.1-B2 ```