# Installation Failure of regclient v1.2.0.2 **URL:** \ **Category:** Support\ **Tags:** regclient\ **Created:** [June 23, 2024, 9:05am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400 "2024-06-23T09:05:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [June 23, 2024, 9:05am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/1 "2024-06-23T09:05:59Z")
Hi Team, I’m using Ubuntu 22.04.4 LTS and OpenSSL version 3.0.2. I’m facing an installation error related to jarsigner: error: java.lang.RuntimeException: keystore load: keystore password was incorrect. ![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/9/90a07565552d53c386b8139e5566021c1604db4e.png) How can I fix this issue? I saw that one of the support groups recommended using OpenSSL version 1.1.1q, but the latest Ubuntu version supports OpenSSL version 3.x. Do we need to change the keystore creation method to be compatible with OpenSSL 3.x? Any guidance would be greatly appreciated. Thanks, Sam ---
**Author:** ![svahsek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/svahsek/32/1098_2.png) [@svahsek](https://community.mosip.io/u/svahsek)\ **Post date:** [June 24, 2024, 5:09am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/2 "2024-06-24T05:09:07Z")
Dear @bal_sam , We appreciate you reaching out with your query and would like to assure you that one of our experts is going to respond here promptly after reviewing the issue you just mentioned. Best Regards Team MOSIP ---
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [June 25, 2024, 9:41am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/3 "2024-06-25T09:41:43Z")
@svahsek Can you help with this? ---
**Author:** ![svahsek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/svahsek/32/1098_2.png) [@svahsek](https://community.mosip.io/u/svahsek)\ **Post date:** [June 25, 2024, 2:11pm UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/4 "2024-06-25T14:11:46Z")
Dear @bal_sam , One of our colleagues have had a look into this and suggested we may need a little more time to respond to this with solution input. Will request you to kindly bear with us this while. Best Regards Team MOSIP ---
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [June 26, 2024, 5:24am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/5 "2024-06-26T05:24:11Z")
@svahsek Thank you, Looking forward to your response. ---
**Author:** ![HimajaDhanyamraju2](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/himajadhanyamraju2/32/139_2.png) [@HimajaDhanyamraju2](https://community.mosip.io/u/HimajaDhanyamraju2)\ **Post date:** [June 28, 2024, 7:57am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/6 "2024-06-28T07:57:55Z")
Hi @bal_sam , We have gone through the issue, and suspecting that the openSSL version might not be the rootcause. We are testing few scenarios to make sure of the same. It might take some time. I’ll come back with some more inputs after some more investigation on this issue. Meanwhile, suggesting you to check if the keystore password is having any special characters which might be the cause of this issue. Regards, Himaja Dhanyamraju ---
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [June 28, 2024, 10:24am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/7 "2024-06-28T10:24:33Z")
Hi @HimajaDhanyamraju2 I checked the keystore password and confirmed that it does not contain any special characters. I also manually validated the password by connecting with keytool, and it was successful ---
**Author:** ![HimajaDhanyamraju2](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/himajadhanyamraju2/32/139_2.png) [@HimajaDhanyamraju2](https://community.mosip.io/u/HimajaDhanyamraju2)\ **Post date:** [July 5, 2024, 11:45am UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/8 "2024-07-05T11:45:30Z")
Hi @bal_sam , This seems to be a bug and we are working on it. The fix can be given in our next release. As a workaround, can you please try to create keystore.p12 file from linux machines where openssl version is 1.1.1q If you don’t have such system, we can generate the p12 file and share it. Best Regards, Himaja ---
**Author:** ![bal\_sam](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bal\_sam](https://community.mosip.io/u/bal_sam)\ **Post date:** [July 5, 2024, 12:14pm UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/9 "2024-07-05T12:14:02Z")
@HimajaDhanyamraju2 I will attempt to create the `keystore.p12` file on a Linux machine with OpenSSL version 1.1.1q as a workaround. If I encounter any issues or am unable to generate the file, I’ll reach out for assistance. ---
**Author:** ![HimajaDhanyamraju2](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/himajadhanyamraju2/32/139_2.png) [@HimajaDhanyamraju2](https://community.mosip.io/u/HimajaDhanyamraju2)\ **Post date:** [July 5, 2024, 12:50pm UTC](https://community.mosip.io/t/installation-failure-of-regclient-v1-2-0-2/1400/10 "2024-07-05T12:50:41Z")
yes, please let me know, we will help then.