# Can't access the Collab admin portal? It accepts the password but times out

**URL:** <https://community.mosip.io/t/cant-access-the-collab-admin-portal-it-accepts-the-password-but-times-out/1987>\
**Category:** Developer\
**Created:** [April 15, 2025, 6:59am UTC](https://community.mosip.io/t/cant-access-the-collab-admin-portal-it-accepts-the-password-but-times-out/1987 "2025-04-15T06:59:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vishtik](https://avatars.discourse-cdn.com/v4/letter/v/90db22/32.png) [@vishtik](https://community.mosip.io/u/vishtik)\
**Post date:** [April 15, 2025, 6:59am UTC](https://community.mosip.io/t/cant-access-the-collab-admin-portal-it-accepts-the-password-but-times-out/1987/1 "2025-04-15T06:59:24Z")

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![image](https://europe1.discourse-cdn.com/flex017/uploads/mosip1/original/2X/f/fa48e4430a11dcdedb0428d58838759813bfe954.png)

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**Author:** ![vishtik](https://avatars.discourse-cdn.com/v4/letter/v/90db22/32.png) [@vishtik](https://community.mosip.io/u/vishtik)\
**Post date:** [April 16, 2025, 8:39am UTC](https://community.mosip.io/t/cant-access-the-collab-admin-portal-it-accepts-the-password-but-times-out/1987/2 "2025-04-16T08:39:34Z")

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Please respond. I need to get access to try out the collab admin portal module.

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**Author:** ![svahsek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/svahsek/32/1098_2.png) [@svahsek](https://community.mosip.io/u/svahsek)\
**Post date:** [April 21, 2025, 9:04am UTC](https://community.mosip.io/t/cant-access-the-collab-admin-portal-it-accepts-the-password-but-times-out/1987/3 "2025-04-21T09:04:40Z")

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Dear @vishtik,

Sincere apologies for delayed response, We are looking into this on priority and this while, providing you wireguard access is already is in progress. Will keep you posted.

Best Regards  
Team MOSIP