# Cannot Login to Regclient **URL:** \ **Category:** Support\ **Created:** [July 5, 2024, 8:52am UTC](https://community.mosip.io/t/cannot-login-to-regclient/1432 "2024-07-05T08:52:03Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jose\_escario](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/jose_escario/32/1168_2.png) [@jose\_escario](https://community.mosip.io/u/jose_escario)\ **Post date:** [July 5, 2024, 8:52am UTC](https://community.mosip.io/t/cannot-login-to-regclient/1432/1 "2024-07-05T08:52:03Z")
cannot login to regclient 2024-07-05 16:36:49,916 INFO [JavaFX Application Thread] i.m.r.u.r.AuthTokenUtilService : Completed preparing URI for web-service \>\>\>\>\>\>\> [https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd](https://api-internal.sandbox.beacon-solutions.com/v1/syncdata/authenticate/useridpwd) 2024-07-05 16:36:49,997 ERROR [JavaFX Application Thread] i.m.r.u.r.AuthTokenUtilService : KER-SNC-155 → Machine not found ---
**Author:** ![jose\_escario](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/jose_escario/32/1168_2.png) [@jose\_escario](https://community.mosip.io/u/jose_escario)\ **Post date:** [July 6, 2024, 3:36am UTC](https://community.mosip.io/t/cannot-login-to-regclient/1432/2 "2024-07-06T03:36:59Z")
resolve by using the tpm utility ---
**Author:** ![svahsek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.mosip.io/svahsek/32/1098_2.png) [@svahsek](https://community.mosip.io/u/svahsek)\ **Post date:** [July 8, 2024, 5:10am UTC](https://community.mosip.io/t/cannot-login-to-regclient/1432/3 "2024-07-08T05:10:22Z")
Dear @jose_escario , Welcome to community and thank you for reaching out. Will request you to explain your query a bit as to what you attempted to do and what was the flow and you faced this. This will help us understand it quickly and help you better. Best Regards Team MOSIP